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File Upload Console
Published November 13th, 2023 by Jess Hamilton
The File Upload Console is a staging workspace for importing multiple files into Titan Cloud at once. To locate the File Upload Console, click the nine dots in the top left corner to open the global menu. Under “Home,” select “File Upload Console.” The link in the global menu is a shortcut. The File Upload Console may also be accessed from the Adm
Release Notes: August 20, 2024 (24.17)
Published August 20th, 2024 by Jess Hamilton
New & Improved Account Settings: We have updated the “favorite” icon to match the star icon used on the Facility List and Client List pages. Advanced Facility Inspections: We've adjusted the review process to better accommodate workflows that require submitting two signatures to the state. Now, edits can be made while the inspection is in Pendin
UPDATED Reports Page Phase 3 FAQs
Published June 11th, 2024 by Jess Hamilton
The Reports page received a third round of enhancements on Tuesday, June 11. Here's what's new: Shortcut to download report samples ⚡ Email and Info options for Standard reports 🌟 Output column sorting in the Custom Report Builder 🛠️ Our final round of updates is in the works and will include report previews in the custom report builder. Stay tuned
Release Notes: December 14, 2023 (23.26)
Published December 14th, 2023 by Jess Hamilton
Bug Fixes Add Facility: We have fixed an issue where the Add Facility form was incorrectly requiring certain fields such as Facility Name. (11827) BOL: We fixed issues where BOL matching and grouping were not displaying as expected. (12518, 13156) Invoice Approval: We fixed an issue where the “Select All” option was not functioning as expected when
Titan Logistics Release Notes: March 5, 2025 (TFX 25.03)
Published March 5th, 2025 by Jess Hamilton
Company Profile Updates Back-Office: Supplier users can now select and configure the back-office integration type from the Company Profile. The customer level will default to the selection made at the account level, but may be changed. Flagging Unknown Assets: A new setting in the Company Profile page allows users to highlight unknown assets in grid
Release Notes: April 1, 2025 (25.06)
Published April 1st, 2025 by Jess Hamilton
New & Improved Alarm Triage: Validations have been added to the Triage Status field to make deleting, removing, or re-opening triage statuses more intuitive for users. Connectivity: IP addresses with longer character lengths are now supported in the Connectivity Wizards , TOPS, and polling engines. Bug Fixes Alarm Dashboard: We fixed an issue w
Configuration Management
Published October 10th, 2023 by Jess Hamilton
Configuration Management is a tool that may be used to remotely manage water level thresholds, date/time stamps, and a variety of other ATG configuration settings. Note: The Configuration Management tool is only supported for Veeder Root 350/450 connections at this time. Access Configuration Management Navigate to the desired facility, then selec
Titan Logistics Release Notes: February 19, 2025 (TFX 25.02)
Published February 19th, 2025 by Jess Hamilton
Back-Office Integration Updates PDI: CSV format data files can now be generated for clients utilizing PDI back-office integrations. Separate files for Accounts Receivable (AR) and Accounts Payable (AP) may be generated depending on the nature of the transaction. QuickBooks: The following enhancements have been made for our clients utilizing QuickBo
Re-Populate Missing Release Detection Data
Published December 5th, 2023 by Jess Hamilton
The Release Detection Summary page contains two similar features to help populate missing data, depending on where that data needs to be. The Recalculate option applies directly to the Release Detection Summary page, and the Regenerate Facility Compliance Reports option applies to automatically generated E-Files. Recalculate The Recalculate button
Release Notes: February 5, 2024 (24.03)
Published February 5th, 2024 by Jess Hamilton
New & Improved BOL Status Dashboard: We have added the “Monthly Match Status” widget, an interactive trend graph intended to visualize the match ratio of BOLs and allow users to drill into subsets of data for better analytics. We have also added drag, order, and toggle functionality to all BOL Status Dashboard widgets. (6720, 12002) Log In Page:
Store Level Employee Guide
Published March 11th, 2025 by Jess Hamilton
The resources here have been compiled to assist store-level employees accomplish day-to-day tasks in Titan Cloud Edge. Activity Log How to find Activities Navigate to the desired facility, and in the menu on the left, click Activities and Activity Log. On the Activity Log page, you may click More to expand the options for filtering grid results.
Release Notes: April 15, 2025 (25.07)
Published April 15th, 2025 by Jess Hamilton
New & Improved Alarm Dashboard: The color coding logic for the SLA Status column has been adjusted to improve compliance tracking, and now reflects when the alarm was first acknowledged. Yellow Triangle : The alarm is new, unacknowledged, and still within the SLA response time frame. Red Triangle : The SLA response deadline passed before the ala
Client & Facility Contact Lists
Published October 25th, 2023 by Jess Hamilton
Contacts may be associated with one or more facilities, and may be managed at the Client level or the Facility level. Tip: If there is a chance the contact may need to be associated with more than one facility, we strongly recommend using the Client-Level Contact List. Client-Level Contact List To locate the client-level contact list, click the
Release Notes: July 9, 2024 (24.14)
Published July 9th, 2024 by Jess Hamilton
New & Improved API Integrations: Our Meter Calibration API has been updated to allow Service Channel integration workflow adjustments within the UI. (28348, ZD: 29407) Frictionless Fueling: The Flow Rate grid now automatically adjusts to display the column headers relevant to the Units of Measurement designated in the user's setup. (23510) Impor
Remediation
Published February 22nd, 2024 by Jess Hamilton
The Remediation module allows consultants, accountants, and other authorized individuals to document and track tasks and costs associated with release remediation. For a shareable PDF version of this resource, click here. Access the Remediation Module User Role Permissions for “Remediation - Release” In order for users to access the Remediation - Re
ATG Connectivity Troubleshooter
Published August 21st, 2023 by Jess Hamilton
The vast majority of Titan Cloud features require us to communicate directly with the facility's ATG. When a connectivity issue occurs, you may notice facility information is unable to update, or you may see the issue reported on the Dashboard or in the Mission Inventory / Connectivity Report. The question tree below provides steps to troubleshoot
ATG Terminal Connect Supported Gauges
Published October 3rd, 2023 by Jess Hamilton
ATG Terminal Connect is a terminal emulator that allows you to remotely run commands and retrieve responses from the facility's connected ATG. This feature is available only for the following ATG models. Franklin Fueling Systems ASi Model 5 Model 550 (VR Mode) Model 608 TS-1000 TS-1000 (VR Mode) TS-1001 TS-2001 TS-750 TS504 TS504T TS508 TS508T
Non-PDI BOL Fuel Deliveries File Format
Published May 2nd, 2024 by Jess Hamilton
File Format Click here to open a template csv file including the columns described below populated with sample data. Feel free to download a copy for your own use. General Rules Imported files must be in .csv format. Any columns that do not match the accepted headers below will not be imported. Duplicate columns (ex: Site Number and Site_Number) ar
Activity Log
Published January 24th, 2024 by Jess Hamilton
In Titan Cloud Edge, Activities are task management workflows that may be automated based on events site-wide. They may be viewed or managed manually from the Activity Log. Open Activity Log Activities may managed for a single facility or for multiple facilities at once. To open the Activity Log for one facility Navigate to the desired facility, an
Disconnect a Facility
Published October 20th, 2023 by Jess Hamilton
If a facility is no longer active, we recommend disconnecting it from Titan Cloud to avoid any impact on client-wide features such as reports or release detection. The items in this article must be disconnected manually in this order as part of the facility deactivation process. Tank Mapping In the Facility Profile, the “Tank ID for Automation (AT
Automatically Create Work Orders from Alarm Notifications
Published December 11th, 2023 by Jess Hamilton
In order to implement this workflow, the client must have active subscriptions for the Alarm Dashboard and Maintenance. Alarms can be configured to automatically generate Work Orders on the Alarm Notification Template Setup page. To access this page, click the nine dots to open the global menu, and select Gateway. Under FacilityCloud, select Ala
ATG Common Commands
Published September 13th, 2023 by Jess Hamilton
Expand the sections below to view common commands for the VR TLS-350, VR TLS-450, FF TS-1000 in VR mode, FF TS-550 or EVO in VR mode, or the Incon 1000 Native. VR TLS-350 Command Name Terminal Command Description Basic Inventory 200 Current Inventory of the tanks Current Alarms I10100 Current alarms as shown on the front panel Sys Config Report I1
Release Notes: March 18, 2025 (25.05)
Published March 18th, 2025 by Jess Hamilton
New & Improved ATG Web Connect: The ATG Web Connect terminal emulator has been updated to support the new Franklin EVO 600/6000 firmware version 3.20.3. Reports: Data points for Tertiary Release Detection Methods have been added to the Tank & Line (Detail) Standard Equipment Report. Bug Fixes Important Dates: We fixed an issue where closed
Standard Release Detection Reports
Published March 8th, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the Release Detection Reports section of the Reports page. Tip: User access to specific reports can be managed on the Use
User Setup
Published October 18th, 2023 by Jess Hamilton
Locate User Setup Click the nine dots icon at the top left corner to open the global menu and select Administrative Console. In the Administrative Console menu on the left of the screen, click Security, then User Setup. Add or Edit User Tip: If you're planning to add more than 5 users, coordinate with your Customer Success Manager to discuss cr
Maintenance Setup: Techs & Vendors
Published October 30th, 2023 by Jess Hamilton
Access Maintenance Dashboard To locate the Maintenance Dashboard, click the nine dots at the top left of the screen to open the global menu. Under Facility Management, click Maintenance Dashboard (Work Orders). Not seeing it? The Maintenance Dashboard feature must be enabled and added to the global menu by a Titan Cloud engineer on the backend. Plea
Release Detection Updates: CSLD Results
Published May 10th, 2024 by Jess Hamilton
Titan Cloud has announced that as of May 30, 2024, we are no longer supporting the I25100 command for compliance results. Review Announcement FAQs The following Q&A have been compiled for use in discussing these changes with customers. If you need any additional assistance, please reach out to the product team. Q: Are my previous Facility Co
Standard Fuel Reports
Published March 8th, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the Fuel Reports section of the Reports page. Tip: User access to specific reports can be managed on the User Role Setup
Titan Logistics Release Notes: April 2, 2025 (TFX 25.05)
Published April 2nd, 2025 by Jess Hamilton
Supplier Updates Credit Holds: The system now restricts the order/load creation for locations of customers marked “Credit-hold.” This is now also applied to order/load creation from the Forecasting engine. Load Optimiser Setup: Users granted the appropriate permissions can now configure the following items in the Load Optimiser module: General Setup
Inventory Overview
Published October 13th, 2023 by Jess Hamilton
Tank Inventory can be monitored at the facility level or across multiple sites at the client level. Facility-Level Inventory The Inventory page at the facility level allows you to monitor tank inventory for a single facility. To access this page, locate the facility and select Operational Compliance and Inventory in the facility menu. Tip: If you
Release Detection Setup
Published November 6th, 2023 by Jess Hamilton
The Release Detection feature allows clients to remotely access and monitor compliance needs, specifically automated release detection results and reporting. Note: To track Release Detection metrics, the facility must be connected to the ATG. For instructions, please review the New Facility Setup article. General Setup To set up Release Detection
SSO FAQs and Instructions for Titan Cloud Clients
Published July 24th, 2024 by Jess Hamilton
FAQs What is SSO? Single sign-on (SSO) is an identification method that allows users to log into multiple applications with one set of credentials. What does this mean for Titan Cloud Edge users? Once SSO is set up at the client level, it can be enabled for any user in that client’s account. Users with SSO enabled will NOT need a password or MFA
TOPS & Edge Update: Vacuum Sensors for TLS-450
Published November 13th, 2024 by Jess Hamilton
Vacuum sensors and associated alarms are now available to manage in TOPS and Edge when polled from a VR TLS-450 / 450+ ATG. Note: Edge customers will need to Query Gauge to pull in the updated sensors and results! The following commands are now supported and included when polling sensors. 72G: Configuration 72H: Sensor names 72M: VFM configuratio
Titan Logistics Release Notes: March 19, 2025 (TFX 25.04)
Published March 19th, 2025 by Jess Hamilton
Integrations Updates EIA: The number of regions for which EIA pricings are fetched and used in fuel surcharge calculations has been expanded. External Transactions: The interface to view transactions sent to back-office systems has been enhanced for easier viewing of accounts receivables and accounts payable. PDI: Suppliers can now set PDI mapping f
Maintenance & Work Orders Overview
Published November 2nd, 2023 by Jess Hamilton
The Maintenance feature in the Titan Cloud platform allows our clients to: Prioritize and assign work order tickets to the right vendor for the job Manage equipment, parts, and assets Control vendor costs by specifying pre-approval amounts Track how much time vendors spend on site to ensure accurate invoicing The Maintenance feature in the Titan Clo
Release Notes: November 5, 2024 (24.22)
Published November 5th, 2024 by Jess Hamilton
New & Improved Alarm Triage: In the new Alarm Dashboard page, we have added fields for Acknowledgement Status, Issue Type, and Assigned To. Acceptable values for these fields are managed in the Administrative Console in Dropdown List Management (Acknowledgement Status, Issue Type) and User Setup (Assigned To). Interactive Grids: Titan Cloud Edg
Log Rectifier Readings
Published November 29th, 2023 by Jess Hamilton
Log Readings for a Single Facility To log rectifier readings for an individual facility, click Operational Compliance and Cathodic Protection in the facility menu. Add New Reading Scroll to the New Reading section and complete the form. Click Add New to save and add the reading to the history grid below. Tip: The fields in the form are determined
BOL Entry
Published March 27th, 2024 by Jess Hamilton
To manually add delivery amounts for use in Inventory Variance calculation, first navigate to the desired facility. In the facility menu, click Inventory Variance and BOL Entry. Make a New BOL Entry The BOL Entry page defaults to today's date. A reminder at the top of the page notes the date in bold. Enter the BOL Delivery Amount for each product
PDI Integration: Multiple Points of Sale
Published May 30th, 2024 by Jess Hamilton
If your facility uses PDI data for inventory reconciliation, Titan Cloud can accommodate for PDI imports with multiple points of sale (POS). To enable multi-POS logic, navigate to the Facility Profile. Click the Misc Information tab. Scroll down to the Data Vendor Mapping section and click the pencil edit icon. Check the box under “PDI Sources Mul
Alarms Overview
Published January 17th, 2024 by Jess Hamilton
Depending on your organization's desired workflow, ATG alarms can be monitored remotely from the Compliance Dashboard, the Alarms page, the Activity Log, or the Alarm Dashboard. This article takes a brief look at each option. Tip: Alarms in Titan Cloud are categorized as Active or Historical, and are updated at each site's polling frequency. For
Client-Level Maintenance Setup
Published November 2nd, 2023 by Jess Hamilton
Maintenance Dashboard To locate and manage Maintenance and Work Orders at the client level, click the nine dots at the top left of the screen to open the global menu. Under Facility Management, click Maintenance Dashboard (Work Orders). Not seeing it? The Maintenance Dashboard feature must be enabled and added to the global menu by a Titan Cloud eng
Standard Vendor Import Reports
Published March 12th, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the Vendor Import Reports section of the Reports page. Tip: User access to specific reports can be managed on the User Ro
Standard Corrosion Protection Reports
Published March 8th, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the Corrosion Protection Reports section of the Reports page. Corrosion Protection Reports Cathodic Protection Entries Ex
Client Level Inventory Variance Setup
Published March 22nd, 2024 by Jess Hamilton
To configure global Inventory Variance profiles for multiple facilities, open click the nine dots in the top left corner and select Administrative Console. In the side menu, select Configuration and Inventory Variance Profile Setup. Click the pencil edit icon to update an existing global profile or click Add New. Add or Edit Profile At the top of
Perfect Gallon Meter Sales and BOL Deliveries File Import Specifications
Published September 18th, 2024 by Jess Hamilton
File Format General Rules Imported files must be in .csv format. Any columns that do not match the accepted headers below will not be imported. If a facility does not match what has been mapped in Titan, the data will not be imported. Required Columns The following columns must be included, using the format described below. Column Header Data Form
Standard Administrative Reports
Published March 12th, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the Administrative Reports section of the Reports page. Tip: User access to specific reports can be managed on the User R
How to add ATG Terminal Connect or Web Connect to a Facility
Published October 5th, 2023 by Jess Hamilton
ATG Terminal Connect and Web Connect are similar features that allow users to remotely operate a facility's gauge. Which feature a facility can use is dependent on the make and model of their ATG. ATG Terminal Connect ATG Terminal Connect Supported Gauges ATG Terminal Connect is a terminal emulator that allows you to remotely run comma ATG Terminal
Is my ATG compatible with Titan Cloud?
Published October 3rd, 2023 by Jess Hamilton
While Titan Cloud can connect easily with most ATGs on the market to manage inventory, alarms, and deliveries, some of our more advanced features are limited to specific makes, models, and communication protocols. Whether you are setting up a new facility, updating to a new ATG, or troubleshooting connectivity, we recommend taking a quick look to e
Manual Inventory Entry
Published February 1st, 2024 by Jess Hamilton
Manual inventory entry allows users to input product volume and water height data when direct ATG connectivity is unavailable. Why manual entry? When no ATG connection is available, or if a site has connectivity issues, manual entry enables users to utilize a global entry dashboard for managing multiple sites and tanks, or alternatively, focus on t
Grid FAQs
Published August 25th, 2023 by Jess Hamilton
Your browser does not support HTML5 video. Many of the screens in the Titan Cloud platform utilize an interactive grid that can be customized for your unique use case. Interactive grids are part of an ongoing, iterative journey to refine your experience with Titan Cloud. At this time, some pages contain legacy grids with limited functionality. A
Release Notes: September 17, 2024 (24.19)
Published September 17th, 2024 by Jess Hamilton
New & Improved Help Center: The “Help Center” link has been added to the global menu for all Titan Cloud Edge users. Inventory Variance Setup: A new option has been added to Inventory Variance Setup at the Facility Level and the Client Level. This file upload option, Perfect Gallon Meter Sales and BOL Deliveries, is intended to complement an exi
AFI Troubleshooting: Inspector Name not Populating
Published April 1st, 2024 by Jess Hamilton
If the user's name is not populating in the AFI app in the Inspector Name dropdown, check the following items to investigate and resolve. User Setup Navigate to User Setup in the Administrative Console and locate the user in the grid. Is the user's account expired? Check the Expired column to verify the value is No. If the value is Yes, click the pe
Vendor Guide to Titan Cloud Maintenance & Work Orders
Published October 30th, 2023 by Jess Hamilton
As an external vendor, your access to the Titan Cloud platform is limited to what's needed to perform Work Order tasks in the Maintenance Dashboard. Each Titan Cloud client may set permissions slightly differently, so the screens you see in this guide may not be an exact match to your experience. If you have questions about your specific access leve
E-File Configuration Profiles
Published June 11th, 2024 by Jess Hamilton
AFI Profiles, Scheduled Reports, and other features in Titan Cloud allow files to be automatically added to the Electronic File Cabinet (E-Files) . E-File Configuration Profiles designate consistent properties to files uploaded as part of one of these automated processes, making it easy to find the files you're looking for. E-File Configuration Pro
Inventory Variance Reporting
Published March 25th, 2024 by Jess Hamilton
Depending on the source(s) and profiles configured in Inventory Variance Setup, tank chart readings and transaction-level sales data is used to inform Inventory Variance reports. This resource describes a variety of places where this information can be viewed and analyzed in Titan Cloud. Facility Level Reporting To access Inventory Variance reports
Alarm Notification Setup
Published January 16th, 2024 by Jess Hamilton
Titan Cloud's compliance module not only provides remote ATG alarm monitoring, it allows you to configure alarm notification workflows to ensure the alerts most important to you aren't lost in the noise by sending emails to stakeholders, creating tasks in the Activity Log, or creating new Work Orders. Tip: Alarm notifications are tied to ATG polli
Alarm Dashboard
Published October 9th, 2024 by Jess Hamilton
The Alarm Dashboard has recently been updated with a modernized look and feel and extended functionality. Future enhancements will incorporate features from the Alarms page to create a single dashboard for alarm triage and historical alarm review. Click here to view the training guide! The Alarm Dashboard page contains the Alarm Triage feature,
E-Files Update Overview
Published November 17th, 2023 by Jess Hamilton
This article is a copy of the E-Files Update Overview we created to share with store-level end users. To download a copy of the full detailed FAQs for admin users, please click here. E-Files Update Overview On December 14, 2023 the Electronic File Cabinet is getting a new look! These changes are intended to enhance performance, functionality, a
Release Notes: April 16, 2024 (24.08)
Published April 16th, 2024 by Jess Hamilton
New & Improved AFI App: We have updated the Advanced Facility Inspections mobile app to display tanks in Tank Registration Number order. (17814) Canopy, Car Wash, and Competitor Setup: These pages have been updated with enhanced grid functionality. (23274, 23271, 23262) Frictionless Fueling: The left-side filter panel has been enhanced with more
Standard Equipment Reports
Published March 8th, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the Equipment Reports section of the Reports page. Tip: User access to specific reports can be managed on the User Role S
Employee Training
Published September 4th, 2024 by Jess Hamilton
Access Click the nine dots in the top left corner to open the global menu, and select Gateway. In the Gateway menu, under EnviroCloud, select Employee Training. Employee Records In order to manage an employee in the Operator A, B, or C list, the employee must exist in the Employee Records list. Depending on how your organization utilizes this mod
E-File Tag Administration
Published November 27th, 2023 by Jess Hamilton
Any time a file is uploaded to the Electronic File Cabinet, at least one tag is required. E-File tags allow your organization to determine the degree to which individual User Roles can access tagged files. To locate the Electronic File Tag Administration page, click the nine dots icon at the top left corner to open the global menu. Under Home, sel
Standard General Reports
Published February 22nd, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the General Reports section of the Reports page. Tip: User access to specific reports can be managed on the User Role Set
Release Notes: February 19, 2024 (24.04)
Published February 19th, 2024 by Jess Hamilton
New & Improved Look & Feel: We have refreshed our colors site-wide to match our updated branding. (18561) Important Dates: We've upgraded the Important Dates page to include a collapsible search panel, streamlined configuration settings, and increased grid functionality. For a closer look at these updates, check out our Overview PDF! Since t
Competitor Price Tracking
Published May 29th, 2024 by Jess Hamilton
Competitor Setup To set up competitor price tracking, first navigate to the desired facility. In the facility menu, select Pricing and Competitor Setup. Click Add New to add a new competitor or click the pencil edit icon to update an existing competitor. Enter the competitor's information and click Add New or Update to save. The only required field
Release Notes: December 10, 2024 (24.24)
Published December 10th, 2024 by Jess Hamilton
New & Improved Alarm Dashboard: New data points have been added to Alarm Triage details: HD Fail, HD Inconclusive, Sticky Probe, Meter Map Change, Low Flow Rate, Sudden Loss, QTA, Brown Out, and High Water. Interactive Grids: All Grids featuring the “Edit Selected” option, including Important Dates , have been updated with a streamlined Edit Se
Dropdown List Management
Published October 23rd, 2023 by Jess Hamilton
One of the ways that the Titan Cloud web portal can be fully customized to your needs is with List Management. When your account is created, the dropdown lists throughout the platform contain default values, but you are encouraged to add your own values to the lists and deactivate any defaults you're not using. Locate Dropdown List Management Click
Configure Compliance Dashboard
Published February 27th, 2024 by Jess Hamilton
To locate the Compliance Dashboard configuration page, first click on the nine dots to open the global menu and select Administrative Console. Then, in the side menu, click Configuration and Configure Dashboard. Dashboard Header Use the toggles to determine whether Tank Info, City, and Street Address columns are displayed by default when drilling i
How to use the AFI App
Published March 15th, 2024 by Jess Hamilton
The Titan Cloud Advanced Facility Inspections App allows users to perform EPA-mandated regulatory inspections on their own mobile device. Access & Login App Download If you have not yet downloaded the Titan Cloud Advanced Facility Inspections app to your smartphone or tablet, you may do so by clicking one of the links below. For iPhone or iPad:
ATG Terminal Connect Configuration
Published October 11th, 2023 by Jess Hamilton
The ATG Terminal Connect feature allows users to remotely interact with an on-site ATG. Any individual user can add command strings and batches of command strings to a library for quick access. This process is described in this article. However, it may be beneficial for a user with a more administrative role to pre-set libraries for other users in t
Standard Inventory Variance Reports
Published March 8th, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the Inventory Variance Reports section of the Reports page. Tip: User access to specific reports can be managed on the Us
Facility-Level Maintenance Setup
Published November 28th, 2023 by Jess Hamilton
Although most of Maintenance Setup is managed at the client level, some components of the Work Order lifecycle require site-specific configuration. For example, the Priority Matrix Setup page manages tech/vendor assignment and priority sorting, the Maintenance Budget manages allocated funds for a specific facility, and the Assets and Equipment page
Release Notes: January 7, 2025 (24.25)
Published January 7th, 2025 by Jess Hamilton
Happy New Year! New & Improved Alarm Triage: An optional column for Alarm ID has been added to the Alarm Triage grid on the Alarm Dashboard . Custom Reports: Facility ID and Tank ID can now be retrieved using Custom Reports. To add these data points to a new report, select “Fuel Assets - Tank & Lines” as the Category, and “Tank Profile Inf
Configure Tanks
Published October 25th, 2023 by Jess Hamilton
In the facility navigation menu, click Facility Info and Tanks. To add a new tank, click Add New. To update an existing tank, click the tank's summary card. Tip: Tank summary cards are color coded and sorted by Tank Status. Users with access to Dropdown List Management can customize Tank Statuses in the Administrative Console. This will open th
Invoice Approval Page
Published October 17th, 2023 by Jess Hamilton
The Invoice Approval page contains an actionable grid that allows users to actively manage maintenance invoices. Note: Invoices for goods and services unrelated to the Maintenance feature may be managed from the Cost Tracking Invoices page if applicable. At the most basic level, you may approve invoices on this page by: Clicking on an Invoi
VPN Setup
Published February 21st, 2024 by Jess Hamilton
For the most secure and reliable ATG connectivity, we strongly recommend using a business-to-business VPN tunnel, managed by the client. As the client has ownership of all network security and routing for their VPN, connectivity setup in Titan Cloud requires coordination between the client's IT department and our Operations team. Note: Please direc
Release Notes: October 1, 2024 (24.20)
Published October 1st, 2024 by Jess Hamilton
New & Improved Contact List: The Contact Level and Linked Facility columns have been updated to better distinguish between Facility, Client, and Client-Linked contacts. Facility: A contact created for a specific site. Client: A “parent” contact created at the client level that may be associated with one or more facilities. Client-Linked: A “ch
Release Notes: March 4, 2025 (25.04)
Published March 4th, 2025 by Jess Hamilton
New & Improved Alarm Dashboard: The following enhancements have been added to the Alarm Triage function on the Alarm Dashboard page. New Reminder Functionality Users can now track specific deadlines for state alarm reporting requirements or work order follow-ups Visual Indicators: Red: Past due Yellow: Less than 24 hours until the due date Mult
Release Notes: January 21, 2025 (25.01)
Published January 21st, 2025 by Jess Hamilton
New & Improved Alarm Triage : The “Link Existing Activity” dropdown has been streamlined. Activities are now listed by due date, followed by task. Users can now select grid grows by clicking anywhere in the row, not just the checkmark. Users may now use click + shift and left click + drag shortcuts to select multiple alarms for bulk editing.
Release Notes: February 18, 2025 (25.03)
Published February 18th, 2025 by Jess Hamilton
New & Improved Alarm Triage: When editing an alarm record from the Alarm Dashboard page, users can now click “ATG Management” to quickly open the Terminal Emulator. Note: If ATG Terminal Connect is not configured for the facility, or if the user's role does not permit access to the emulator, the “ATG Management” link will open the Facility Profi
Reports Page
Published January 25th, 2024 by Jess Hamilton
The Reports Page is undergoing enhancements and will soon include expanded functionality. This article will be updated when the next phase is released, but please feel free to reach out to the Titan Cloud product team for clarification if needed. The Reports page in Titan Cloud contains the following types of reports based on your level of acces
Global Release Detection Results
Published November 16th, 2023 by Jess Hamilton
If enabled and configured for individual facilities to which you have access, you can review the following Release Detection method results at the client level. CSLD Line Leak Detector Tests Sensor Tests Tank Leak Tests SIR To access any of these pages, click the lick the nine dots at the top left of the screen to open the global menu and make a sel
AFI App Troubleshooting: Submit or Sync Inspections
Published June 4th, 2024 by Jess Hamilton
Click here to open or download a PDF copy of this troubleshooting guide. The AFI app allows inspectors to perform on-site regulatory inspections on their own mobile device. But what if the inspection isn't updating as expected? The scenarios in this resource provide steps to troubleshoot and resolve inspection completion or syncing issues. Inspec
Electronic File Cabinet (E-Files)
Published November 17th, 2023 by Jess Hamilton
The UX represented in this article is the enhanced E-Files page that was released for all clients on December 14, 2023. Please see the E-Files Update Overview for a summary of the changes. The Electronic File Cabinet, or E-Files, is the central repository for all files attached to the facility and/or client in Titan Cloud. Depending on your level
Meter Calibration Setup
Published June 14th, 2024 by Jess Hamilton
Prerequisites In order for Meter Calibration data to be displayed, tracked and managed in Titan Cloud, the following items must be configured for the Facility. Tanks To verify that tanks have been configured in the facility, click Facility Info and Tanks in the Facility menu. If no tanks have been configured, click Add New. For more information on
PDI Enterprise Compatibility Guide
Published November 16th, 2023 by Jess Hamilton
When mapping data sets/points from PDI to Titan Cloud, please use the official documentation from PDI as the source of truth. PDI Enterprise Compatibility Guide
Release Detection Summary & Results Pages
Published November 7th, 2023 by Jess Hamilton
This article addresses the facility-level Release Detection Summary and other associated pages as determined by the selections made in Release Detection Setup including: SIR CITLDS ATG Tank Test ATG Line Test Interstitial Monitoring (Tanks) Interstitial Monitoring (Lines) Other Release Detection Alarms Sensors LLD Tests Inventory Variance Entry and
Titan Cloud Glossary
Published August 16th, 2023 by Jess Hamilton
This is a auto-generated Article of all your definitions within the glossary. Glossary This is a auto-generated Article of all your definitions within the glossary. All A D E F S T V Z Adjusted Delivery Amount of fuel delivered when accounting for fuel sold during the delivery. In reporting, Adjusted Delivery = Volume Delivered + Metered Volume. AFI
Release Notes: November 30, 2023 (23.25)
Published November 30th, 2023 by Jess Hamilton
Bug Fixes Data Imports: We fixed an issue where remediation records were not importing correctly. (10806) File Upload Console: We fixed an issue where uploaded files could potentially be saved in an “undefined” folder. (11674) Frictionless Fueling: We fixed an issue where the Last Sale Date was not formatted correctly at the facility level. (11117)
Company Views Tip Sheet
Published November 4th, 2024 by Jess Hamilton
Company Views are a new feature that extends interactive grid functionality by allowing Titan Cloud clients to create and share custom views within their organization. Note: Company Views have been added to the interactive grids on all newly refactored pages in Titan Cloud Edge, as well as various dashboards currently in development. At this time,
Release Notes: June 25, 2024 (24.13)
Published June 25th, 2024 by Jess Hamilton
New & Improved Activity Log Emails: We have adjusted how the Activity URL link is presented in Activity Log Emails for better readability and usability. (28272) AFI Profile Configuration: We have added the ability to differentiate between AST and UST types when mapping tanks to AFI profiles. We have also added clarification to Client Name labels
Release Notes: October 22, 2024 (24.21)
Published October 22nd, 2024 by Jess Hamilton
New & Improved Alarm Dashboard: The Alarm Dashboard page has been updated with a modernized look and feel, and extended Alarm Triage functionality, including the ability to assign owners to alarm records, review alarms resolved remotely, and track root causes. Click here for a training guide! Compliance Dashboard: Metrics related to Advanced F
Release Notes: November 9, 2023 (23.24)
Published November 9th, 2023 by Jess Hamilton
New Features Help Center: Phase 1 of the Titan Cloud Knowledge Base is now live for internal users!! (10941) Bug Fixes BOL: We fixed an error where dates were not validating before sending to the server. (8343) E-Files: We fixed an issue where moving/copying data from one folder to another was not functioning as expected. (11155) Facility List: We f
ATG Terminal Connect: Terminal Emulator Operating Guide
Published September 14th, 2023 by Jess Hamilton
ATG Terminal Connect - Supported Gauges ATG Terminal Connect is a terminal emulator that allows you to remotely run comma ATG Terminal Connect is a terminal emulator that allows you to remotely run commands and retrieve responses from the facility's connected ATG. This feature is available only for the following ATG models. Franklin Fueling Systems
ATG Web Connect Supported Gauges
Published October 3rd, 2023 by Jess Hamilton
ATG Web Connect is an interface that allows you to remotely run commands and retrieve responses from the facility's connected ATG. This feature is available only for the following ATG models. Franklin Fueling Systems EVO 200 EVO 400 EVO 600 Model 5000 Model 5000 EVO Model 550 Model 550 EVO Veeder Root TLS-450
Grid Views
Published November 4th, 2024 by Jess Hamilton
Grid Views allow Titan Cloud Edge users to customize how data is displayed in the interactive grids they use every day. Note: Interactive grids are available on all newly refactored pages in Titan Cloud Edge, however some pages contain legacy grids with limited functionality. As we continue to optimize our software sitewide, more pages will be up
Alarm SLA Profile
Published January 24th, 2024 by Jess Hamilton
Note: The Alarm SLA Profile is associated with the Alarm Dashboard feature, which requires an additional subscription. Please reach out to your Titan Cloud account manager or customer success manager to discuss this feature. The Alarm SLA Profile determines which alarms are present in the Alarm Dashboard and allows clients to designate a required
Titan Logistics Release Notes: April 16, 2025 (TFX 25.06)
Published April 16th, 2025 by Jess Hamilton
New & Updated Accessorial Fees: New accessorial fees have been added to the TFX fee list. New fee options include Extra Hose, Extra Man, Tolls, Extra Stop, Reconsignment, Waterfront Delivery, etc. Rate types including flat, each, per gallon/litre, per foot, and per minute are now supported in the UI. Note: The Create Invoice API only support fl
Create a New Work Order
Published November 2nd, 2023 by Jess Hamilton
Work Orders may be manually created from the following locations in Titan Cloud: Maintenance Dashboard (Client Level) To locate and manage Maintenance and Work Orders at the client level, click the nine dots at the top left of the screen to open the global menu. Under Facility Management, click Maintenance Dashboard (Work Orders). In the Maintenance
Facility Level Inventory Variance Setup
Published March 18th, 2024 by Jess Hamilton
Step 1: Access Log in and open the desired facility. Select Inventory Variance and Inventory Variance Setup in the facility menu to begin site setup. Tip: If you're not seeing Inventory Variance options in the facility level side menu, make sure Inventory Variance/BIR is enabled on the Release Detection Setup page. Step 2: Site Setup Select Sourc
Deliveries
Published March 6th, 2024 by Jess Hamilton
When fuel deliveries are detected by ATG polling, details are recorded in the Deliveries grid. Tip: A grid record of a “phantom” delivery of very little product may indicate a probe float issue. Client Level Deliveries To view fuel deliveries across multiple facilities, click the nine dots at the top left corner to open the global menu. Under Fu
Fuel Carrier & Terminal Setup
Published November 30th, 2023 by Jess Hamilton
Configuring Fuel Carriers and Terminals at the client level allows you to: Designate fuel carrier and terminal information for individual tanks at the facility level. Automatically assign Activities to the correct carrier when high or low tank volume is detected. To begin setting up fuel carriers and terminals in Titan Cloud, click the nine dots to
Release Notes: March 19, 2024 (24.06)
Published March 19th, 2024 by Jess Hamilton
New & Improved Cathodic Protection: This page has been updated with a refreshed look and new collapsible sections. Add New Client: This page has been updated with a refreshed look and new collapsible sections. (20969) Client & Facility Specific Notes: These two pages have been updated with new grid functionality for ease of use and site-wid
Edge Troubleshooting Tips
Published August 6th, 2024 by Jess Hamilton
Click Here for a downloadable PDF copy of this resource. Tip 1: Refresh or update your web browser Refresh your web browser. Click the circular arrow next to the address bar to reload the page and quickly resolve a variety of data loading issues. A "hard refresh" will go a step further to reload cached information. Windows: Ctrl + F5 Mac: ⌘ Comm
EMS Greenscan Imports
Published August 25th, 2023 by Jess Hamilton
Overview EMS Greenscan detects and predicts leaks by analyzing the daily reconciliation data from your storage tanks. At a high level, here’s how the data is accessed and processed. Setup Checklist If this is your first time integrating with EMS Greenscan, or if you are adding a new facility or tank, please reach out to your Customer Success Mana
Titan Logistics Release Notes: February 4, 2025 (TFX 2.93-94)
Published February 6th, 2025 by Jess Hamilton
New & Improved Best Buy: A column for “Contract Status” has been added to the Best Buy options window to provide visibility on remaining volume on allocation. Possible values in this column are “Ahead,” “Behind,” and "NA"." Carrier Comms Dashboard (CCD): The Phase 1 rollout of this exciting new feature has been initiated. What is it? The Carrie
Standard Maintenance Reports
Published March 11th, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the Maintenance Reports section of the Reports page. Tip: User access to specific reports can be managed on the User Role
Review or Complete Advanced Facility Inspections
Published April 25th, 2024 by Jess Hamilton
AFI Inspections can be manually completed from within the web view in Titan Cloud by users with the appropriate permissions. From the Facility page, click E-Processing and Advanced Facility Inspections in the left-side menu. Use the grid filters to locate the inspection you'd like to complete and click the pencil edit icon. Depending on the Inspec
Release Notes: April 2, 2024 (24.07)
Published April 2nd, 2024 by Jess Hamilton
New & Improved BOL: We have made updates to how the matching algorithm manages customer number inconsistencies for better scalability. (19898) Custom Reports: To enhance custom reports with a holistic view of integrations, we have added the following fields from the Tank & Line Profile and Facility Profile pages to the Delivery, Tank Invento
UPDATED Reports Page Phase 2 FAQs
Published May 29th, 2024 by Jess Hamilton
For a shareable PDF version of this article, please CLICK HERE The Reports page received a second round of enhancements on May 30, 2024. Here's what's new: Sleek new look and feel to the Get Report page and the Report Scheduler Shortcuts to edit, schedule, and email custom reports Simplified report scheduler Options to hide or rename report categ
Standard Testing (Important Dates) Reports
Published March 8th, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the Testing Reports section of the Reports page. Tip: User access to specific reports can be managed on the User Role Set
Delivery Planning
Published March 5th, 2024 by Jess Hamilton
Delivery planning is a module used for projecting tanks’ inventory and using the projections to make informed decisions about when deliveries should be scheduled. This module also provides historical sales data and trending data and supports notifications when a tank is nearing runout. Delivery Planning Page Locate Delivery Planning Click the nine
Meter Calibration Entry
Published June 21st, 2024 by Jess Hamilton
From the facility page, click E-Processing and Meter Calibration. To log a new Meter Calibration record, click Add New, or click the pencil edit icon to update an existing record. General Information Enter Date, State or Local LIC#, Calibration Contractor, Contractor Address, City, State. Check boxes as applicable to label the entry as a Meter Tes
Bulk Data Management for Important Dates
Published January 12th, 2024 by Jess Hamilton
Important Dates can be managed in bulk using two tools in the Administrative Console: Important Dates Upload Add New or Update Records Data Import/Export Add New or Update Records Export Records To locate these tools, click the nine dots in the top left corner to open the global menu, and under Home, select Administrative Console. Then, in the Ad
Release Notes: August 6, 2024 (24.16)
Published August 6th, 2024 by Jess Hamilton
New & Improved Compliance Dashboard: We have added a new metric for “Advanced Inspections - Open or Pending Review (No Time Limit)” to expand visibility into incomplete inspections. Default Units of Measurement: The default unit of measurement for Flow Rate is now set to Gallons per Minute when a new user is created. A different selection may be
Standard Activity Reports
Published March 8th, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the Activity Reports section of the Reports page. Tip: User access to specific reports can be managed on the User Role Se
ATG Terminal Connect Common Error Responses
Published October 13th, 2023 by Jess Hamilton
No response received Check the port setting on the gauge A TLS 350, for example, should be set to 9600, None, 1, or 8 Try resetting the connection to the gauge using the Connectivity Wizards . Try power cycling the modem/router Unable to create terminal emulator connection “Unable to create terminal emulator connection. A connection attempt fa
Remediation Rules
Published February 23rd, 2024 by Jess Hamilton
Remediation Rules allows clients with access to the Remediation module to set automated workflows for Activities and Approvals if release updates meet specific criteria. Add or Edit a Remediation Rule Click the nine dots to open the global menu and select Administrative Console. In the left-side menu, click Configuration and Remediation Rules. Exis
ATG Dial-Out Prerequisites
Published October 9th, 2023 by Jess Hamilton
In certain cases, an ATG can be configured to initiate sending messages to Titan Cloud in addition to the polling process initiated from our side. This dial-out feature can facilitate real-time notifications for urgent alarm conditions. Configuring this feature requires setup onsite, in the Titan Cloud polling engine, and in the client's notificati
Delivery Planning Configuration
Published March 5th, 2024 by Jess Hamilton
The Delivery Planning module pulls data from several areas of the Titan Cloud platform. This resource compiles where many of these data points can be found or adjusted by users. Delivery Planning Configuration Page Customizable rules for how Delivery Planning operates at the client level can be managed on the Configuration page. To access this page,
PDI BOL Fuel Deliveries File Format
Published May 2nd, 2024 by Jess Hamilton
File Format Click here to open a template csv file including the columns described below populated with sample data. Feel free to download a copy for your own use. General Rules Imported files must be in .csv format. Any columns that do not match the accepted headers below will not be imported. Duplicate columns (ex: Gross Units and Purchase_Units_
Release Notes: January 4, 2024 (24.01)
Published January 4th, 2024 by Jess Hamilton
Happy new year! We're off to a great start! New & Improved Alarms Integration: As part of a pilot program, we have configured the Alarm Dashboard to accept and display custom alarms based on data received from a JSON file. (12374) BOL Status Dashboard: We have added the “Daily Match Status” widget, an interactive trend graph intended to visualiz
Poll Now
Published November 14th, 2023 by Jess Hamilton
While most methods of connecting an ATG to Titan Cloud support continuous polling, you have the option to poll the ATG on demand using the Poll Now function. The Poll Now function can be performed on a facility's Inventory page and from the Dashboard where applicable. Poll Now from Facility Inventory Navigate to the facility and click Operational C
Inventory Variance Report (HD)
Published March 26th, 2024 by Jess Hamilton
The Inventory Variance Report (High Definition) provides additional insight into facility-level fuel readings and variance calculations. Tip: Inventory Variance reporting is enabled by selecting Inventory Variance in Release Detection Setup . Access to the Inventory Variance Report (HD) requires an additional subscription. Please reach out to your
Delivery Planning Alarm Notification Setup
Published March 13th, 2024 by Jess Hamilton
This resource provides instructions for setting up Low Product and Delivery Needed alarm notifications for a Delivery Planning module workflow. For other alarm notifications, please see the Alarm Notification Setup article. Alarm Notification Template Setup Click the nine dots to open the global menu and select Gateway. Under FacilityCloud, click A
Release Notes: July 23, 2024 (24.15)
Published July 23rd, 2024 by Jess Hamilton
New & Improved Dynamic Fields: This exciting feature allows Titan admins to create templates to display or hide specific fields in a client’s Edge environment. This release is limited to the Account Information page. While we intend to expand Dynamic Forms across Edge to streamline account customization, a timeline for additional pages is TBD. C
Regulatory Inspections
Published March 28th, 2024 by Jess Hamilton
Regulatory Inspections have moved!!! As of October 1, 2024 Regulatory Inspections have been relocated to a new tab on the Important Dates page and include new features and customization options. To download a training deck outlining the newly simplified processes and expanded configurability, click here! The Regulatory Inspections tab in Important
Standard Operator Training Reports
Published March 18th, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the Operator Training Reports section of the Reports page. Tip: User access to specific reports can be managed on the Use
Release Notes: May 30, 2024 (24.11)
Published May 29th, 2024 by Jess Hamilton
New & Improved Frictionless Fueling: We've made an adjustment to meter mapping logic to accommodate for PDI imports with multiple points of sale. To enable multi-POS logic, navigate to the Facility Profile and click the Misc Information tab. Scroll down to the Data Vendor Mapping section and click the pencil edit icon. Check the box under “PDI S
Implementation Template
Published August 24th, 2023 by Jess Hamilton
We highly recommend that you coordinate with your Customer Success Manager to ensure the data you provide is complete, thorough, and formatted correctly. Incomplete, inaccurate, or incorrectly formatted data can not only delay go-live, but can impact the accuracy and effectiveness of the Titan Cloud software. For a copy of the full New Account Temp
New Facility Setup
Published October 5th, 2023 by Jess Hamilton
Note: Some contracts do not permit clients to add new facilities. Please reach out to your CSM for clarification if needed. There are three crucial stages to setting up a facility: Pre-connection setup to prepare Titan Cloud to connect with the ATG Connecting the ATG Post-connection setup to populate Titan Cloud with data from the ATG This resou
Line & Sensor Setup
Published November 7th, 2023 by Jess Hamilton
The Release Detection feature for automated compliance reporting relies on accurate Tank, Line, and Sensor mapping. Tanks should be mapped as part of New Facility Setup , but extra steps may be needed to verify Line and Sensor details for compliance reporting. Tip: Before checking and manually editing Line and Sensor info, we recommend quickly refr
Compliance Dashboard
Published January 31st, 2024 by Jess Hamilton
The Dashboard contains a quick view of compliance-related items across all facilities to which you have access. To locate the Dashboard, click the nine dots to open the global menu and click Dashboard. Filter Results By default, the Dashboard shows all data points to which you have access. The search panel at the top of the page contains parameter
Cathodic Protection Setup
Published November 29th, 2023 by Jess Hamilton
Cathodic Protection Details To locate the cathodic protection details screen for a facility, click Operational Compliance and Cathodic Protection in the facility menu. Click the Cathodic Protection Installed checkbox to begin configuring details. This will unlock the other three options in the top section of the page to specify the type(s) of system
Release Notes: May 14, 2024 (24.10)
Published May 14th, 2024 by Jess Hamilton
New & Improved E-File Report: We have updated this report to include global E-files. (11779, ZD: 26579) Important Dates: We have updated Important Dates functionality to reduce manual entry when creating recurring testing tasks. Now, when a testing record is created automatically from a completed record, the following fields will be automaticall
COMING SOON: Facility Profile Enhancements
Published January 24th, 2025 by Jess Hamilton
The Facility Profile page will soon be updated with a modernized look and feel, collapsible sections, and enhanced customization options using Form Field Customization (Dynamic Forms). Tip: These enhancements are scheduled for release on February 18, pending successful QA testing. We will keep you informed if this date changes. Using Form Field Cu
Release Notes: January 18, 2024 (24.02)
Published January 18th, 2024 by Jess Hamilton
New & Improved BOL: When a user clicks on the Daily Status widget, results will now open in a new browser tab. This functionality will make it easier for users to toggle between BOL analysis and other tasks in Titan Cloud. (14758) Facility List: We have added a column to the Facility List grid for Titan Facility ID. This column is hidden by def
Facility Requirements Setup
Published November 28th, 2023 by Jess Hamilton
Facility Requirements allow administrative users to configure the inspections, activities, permits, tests, and general important dates that must exist for a facility. They may be managed at the client level for multiple facilities, or at the facility level for that individual facility. Client-Level Facility Requirements To access the client-level F
UPDATED Reports Page FAQs
Published May 14th, 2024 by Jess Hamilton
For a shareable PDF version of this article, please click here For a video demo, click here UPDATED Reports Page The Reports page will be receiving significant upgrades over the next few weeks, starting with the release on Tuesday, May 14. Here's what's in the first round of enhancements: Sleek new look and feel 🌟 Search feature for quick finds🔍 Fa
AFI App Troubleshooting: Clear Cached Data
Published April 23rd, 2024 by Jess Hamilton
On any app or webpage, cached data may cause loading or formatting errors. The AFI app includes a function to easily clear cached data and resolve related issues. Warning: Clearing cached data on the AFI app will delete any inspection data that has not been synced! Step 1: Tap the three lines to open the menu. Step 2: Click “Settings.” Step 3:
Release Notes: February 4, 2025 (25.02)
Published February 4th, 2025 by Jess Hamilton
New & Improved Alarm Triage: We have made the following usability improvements to the Alarm Dashboard page: Filter parameters selected in the side panel now persist when the page is refreshed or revisited. The side panel now expands by default when the user first opens the page, making it easier to see applied filters. We have adjusted the logi
Release Notes: April 30, 2024 (24.09)
Published April 30th, 2024 by Jess Hamilton
New & Improved ATG Polling: Our polling engine page has been updated to recognize new EVO 600 alarms. (24331) Facility Info: We have updated our selectable country list to be globally comprehensive. (11106) Legacy Important Dates: To fully remove references to the legacy Important Dates page, we have removed the “2.0” label from Important Dates-
How to Manage ATG Date & Time
Published October 5th, 2023 by Jess Hamilton
Single Facility To update the ATG date and time for a single facility's gauge, navigate to the Facility, and in the left-side navigation menu, click ATG Management and Date & Time. Not seeing the Date & Time option in the menu? If the facility has an ATG connected, you can enable the Date & Time option from the Facility Profile under th
Release Notes: February 29, 2024 (24.05)
Published February 29th, 2024 by Jess Hamilton
New & Improved Activity Log: We have added an optional Comments column to the Activity Log, both at the global and facility level. To add this column, click “Customize” and select “Comments” from the Columns list. (14055) Facility List: We have updated the Facility List page to make better use of the available space. (11672) Bug Fixes Advanced F
Release Notes: November 19, 2024 (24.23)
Published November 13th, 2024 by Jess Hamilton
New & Improved Advanced Facility Inspections: The Yearly View PDF format has been updated to match how other completed inspections display signatures and attachments. ATG Polling: TOPS and Edge customers can now manage v acuum sensors and associated alarms polled from a VR TLS-450 / 450+ ATG. Note : Edge clients will need to Query Gauge to pull
Activity Template Setup
Published May 8th, 2024 by Jess Hamilton
Activity Templates pre-populate fields and workflows for manually or automatically created activities, allowing for standardization, time-saving, and quality control. To create and manage Activity Templates, click the nine dots at the top left of the screen to open the global menu and select Gateway. Under Administration, select Activity Template Se
Important Dates
Published January 12th, 2024 by Jess Hamilton
The Important Dates feature tracks renewal dates for important events like permits, testing, financial responsibility, and permit renewal invoices. Whether you are managing these events for one or multiple facilities, Important Dates includes the ability to: Use customized dropdown menus to meet your specific tracking needs Edit multiple records Att
Release Notes: October 25, 2023 (23.23)
Published October 27th, 2023 by Jess Hamilton
Bug Fixes Activity Log: We fixed an issue where the Activity Log pages on the client and facility level were not emailing subtasks as expected, and we fixed an issue where the monthly summary was not displaying the correct data. (8648,10817) AFI Inspection Reports: We fixed an issue where the Inspection Detail Summary, Inspection Deficiency, and Ins
Release Notes: September 3, 2024 (24.18)
Published September 3rd, 2024 by Jess Hamilton
New & Improved Help Center: The Knowledge Base is now called the Help Center… and it's LIVE! The “Help Center” link will be added to the global menu for Titan Cloud Edge customers later this month, but for now, anyone can visit the public facing Help Center directly at https://help.mytitan.net/. Invoice Approval: Users can now save their pre
Titan Cloud Edge Navigation Tips
Published August 22nd, 2023 by Jess Hamilton
Titan Cloud Edge is a highly customizable platform and may be tailored to your organization's unique needs. Depending on company-specific customizations and your individual user role, you may see more or fewer options than those pictured in this article. There are, however, a few navigation elements that are consistent regardless of use case. Log I
User Role Setup
Published October 2nd, 2023 by Jess Hamilton
At least one user role must be created before adding users to a client account. Note: Some contracts do not permit clients to manage user roles. Please reach out to your CSM for clarification if needed. Locate User Role Setup Click the nine dots icon at the top left corner to open the global menu. Under Home, select Administrative Console. The
Standard Inspection Reports
Published March 11th, 2024 by Jess Hamilton
Titan Cloud offers a large selection of pre-designed reports that may be used to track and analyze the metrics important to your organization. This resource is intended to provide an overview of the available standard reports in the Inspection Reports section of the Reports page. Tip: User access to specific reports can be managed on the User Role
Reset Configuration Data from ATG
Published September 14th, 2023 by Jess Hamilton
The Query Gauge and Refresh from Polling functions allow you to update ATG configuration data automatically. This data includes site setup details, tank, line, and sensor data, and tank to line association. Tip: Tank association to sensor is not updated automatically and must be input manually on the Sensor Setup page. Query Gauge retrieves a fr
Important Dates Configuration
Published January 10th, 2024 by Jess Hamilton
To manage Important Dates Configuration, you must first open Important Dates. You can do this at the client (global) level or at the facility level. Client Level Important Dates To view and manage Important Dates across multiple facilities, click the nine dots in the top left corner to open the global menu. Under Compliance, select Important Dates.
Connectivity Wizards
Published October 4th, 2023 by Jess Hamilton
The Test Connectivity Wizard and the Add/Change Connectivity Parameters Wizard are a pair of tools that work together to test and update ATG connectivity. You may need to use these tools in the following scenarios: You've noticed data is not polling from the ATG correctly You've encountered an error sending/receiving messages using the ATG terminal
Facility Groups
Published October 20th, 2023 by Jess Hamilton
Facility Groups allow clients to categorize facilities into groups for better data organization, reporting, and user access controls. In order to configure which facilities belong to a group, the group must first be created on the Facility Group Setup page. Locate Facility Group Setup Click the nine dots icon at the top left corner to open the glo
How to Change an EVO from VR to Native XML for Polling
Published October 9th, 2023 by Jess Hamilton
Gauges in the Franklin Fueling EVO series can be set up to poll data in VR mode, or in the native XML mode. If your site uses an EVO ATG, we strongly recommend utilizing the native XML mode, as this optimizes the amount and quality of data we can retrieve for you to manage in Titan Cloud. If your gauge is already set to VR mode, you can reset it to
Release Notes: June 11, 2024 (24.12)
Published June 11th, 2024 by Jess Hamilton
New & Improved Activity Log Emails: When setting up email templates for the Activity Log, users can now select to include the Page URL Link. (19877) Compliance Dashboard: We've updated the Important Dates links on the Compliance Dashboard to directly open the specific type of Important Date referenced in the item. (27181) Custom Reports: When co
Scheduled Reports
Published January 26th, 2024 by Jess Hamilton
Any report that you can view on the Reports Page based on your level of access can be scheduled to run automatically at a designated cadence. In Titan Cloud, these are called Scheduled Reports. This resource demonstrates how to add new scheduled reports, and how to view and edit existing scheduled reports. Open the Report Scheduler Click the nine d
Email Template Setup
Published January 16th, 2024 by Jess Hamilton
Email Templates are required when configuring automated email notifications for modules such as Important Dates and Maintenance, and may also be used for sending emails from the same modules ad hoc. To set up email templates, click the nine dots in the top left corner to open the global menu, and under Home, select Administrative Console. Then, in
Inventory Variance Entry
Published March 25th, 2024 by Jess Hamilton
Tip: Manual Inventory Variance entry must be done at the facility level. To manually input data for a facility's Inventory Variance, first navigate to the facility. In the facility menu, click Inventory Variance and Inventory Variance Entry. Make a New Manual Entry The Inventory Variance Entry page defaults to today's date. A reminder at the t
PDI Daily Sales File Format
Published April 30th, 2024 by Jess Hamilton
File Format Click here to open a template csv file including the columns described below. Feel free to download a copy for your own use. General Rules Imported files must be in .csv format. Any columns that do not match the accepted headers below will not be imported. If a facility or tank code does not match what has been mapped in Titan, the dat
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