Reset Configuration Data from ATG
Use Query Gauge or Refresh from Polling to reset your facility's ATG configuration in Titan Cloud.
Written by Jess Hamilton
Updated at July 27th, 2024
Table of Contents
The Query Gauge and Refresh from Polling functions allow you to update ATG configuration data automatically. This data includes site setup details, tank, line, and sensor data, and tank to line association.
Tip: Tank association to sensor is not updated automatically and must be input manually on the Sensor Setup page.
Query Gauge retrieves a fresh copy of configuration data from the ATG, stores it in the polling engine, and uses the relevant information to map (or re-map) the configuration in Titan Cloud.
Refresh from Polling resets configuration data in Titan Cloud to match what's currently stored in the polling engine. This option does not fetch data directly from the ATG!
You may need to query a gauge to reset configuration data if:
- You are setting up a new Facility for the first time
- Changes were made to the gauge setup on site and need to be applied to tanks, line, or sensor setup in Titan Cloud
- A new IP connection was set up on site
- Connectivity has been reestablished after a disruption and you need to populate missing data for tank readings, line results, or sensor results.
Tip: Specific site information will only update if it has been set up previously. For example, Query Gauge will not populate information for a new tank that has never been mapped to Titan Cloud.
Query Gauge
The Query Gauge function polls the ATG and resets all configuration-related data points in the Titan Cloud database to match the gauge's current master record. This function is available for all connected Veeder Root or Franklin Fueling gauges.
The Query Gauge function is located on the Tank Inventory page. To locate this page, navigate to the desired facility and click Operational Compliance and Inventory in the left-side menu.
Click the Collection Profile dropdown menu and select Query Gauge. Then, click Poll Now to run.
Tip: Accounts with VR 350/450 gauges and access to the Configuration Management page may also use the Query Gauge button and other tools on the Configuration Management page.
Refresh from Polling
Reminder: The Refresh from Polling function does not query the ATG directly. All configuration data is retrieved from Titan Cloud's polling engine. This is a legacy function that is only recommended if Query Gauge is not available, or if you are certain the polling engine contains the correct data.
Navigate to the desired facility. If the facility profile is not your default landing page, click Facility Profile under Facility Info in the left-side menu.
Click the ATG information tab. Then, in the ATG Connection section, click the Refresh from Polling link.
- Open the facility profile.
- Select the ATG Information tab.
- In the ATG Connection section, click the Refresh from Polling link.
A dialog box will pop open to confirm when the refresh is complete.