AFI App Troubleshooting: Submit or Sync Inspections
Instructions to troubleshoot and resolve issues syncing inspection data between the AFI App and Titan Cloud.
Written by Jess Hamilton
Updated at July 27th, 2024
Table of Contents
Click here to open or download a PDF copy of this troubleshooting guide.
The AFI app allows inspectors to perform on-site regulatory inspections on their own mobile device. But what if the inspection isn't updating as expected?
The scenarios in this resource provide steps to troubleshoot and resolve inspection completion or syncing issues.
Inspection Status Icons
Completion Status
Up-facing Arrow: Open Inspection
Clock: Pending Review (specific workflows only)
Checkmark: Completed
Sync Pending Status
The circular Sync icon is independent of the completion status. This icon represents “Sync Pending” and indicates that there is some content in the inspection that has not yet been synced with Titan Cloud.
Scenario 1: Incomplete Inspection
You've finished the inspection, but the status in the Titan Cloud app is still Open.
Have all the required questions been answered?
Some inspection profiles have required questions that must be answered before the inspection can be completed. These are marked with red highlights.
Are validation warnings enabled?
Not seeing any red highlights in the inspection profile? Depending on how the inspection profile was configured, you may need to manually enable validation warnings.
Tap Inspection Details in the top right corner of the screen. Then, tap the checkmark next to Show Validation Warnings.
Now, scroll through the inspection questions again to look for any missed red highlights.
Is the inspection marked as Complete?
This one's easy to check. Did you submit the inspection by marking it complete?
Tap Inspection Details at the top right corner of the screen.
Tap the checkmark next to Complete Inspection, then click OK in the prompt that follows to confirm your understanding that no further edits can be made.
Tip: If the client's workflow requires a Review step, the inspection status will change to Pending when the inspector marks it as complete. A user with review permissions will need to mark it as complete a second time to change the status to Complete.
Scenario 2: Offline Inspections
Is your device connected to the internet? If not, that's okay! You can still complete an inspection.
Are inspections syncing automatically?
When you're offline, the AFI app is configured by default to automatically sync data with Titan Cloud as soon as you reconnect. This is controlled by the background synchronization setting.
To verify that the background synchronization setting is enabled, tap the three lines at the top left of the page to open the main menu. Near the bottom of the menu, tap Settings.
To ensure automatic syncing is active, toggle Enable Background Synchronization into the ON position.
Sync an inspection manually
While an inspection is open, you can tap the three lines at the top right corner of the screen to open the options menu.
Select Sync Now to sync all data from the current inspection to Titan Cloud.
Sync multiple inspections manually
From the Inspections Page (home screen), tap the three lines at the top left corner of the screen to open a menu panel.
If any inspections are currently un-synced, you should see a red notification next to Sync Content. Tap this option to show all currently un-synced inspections.
Select one or more inspections and tap Sync.
Scenario 3: Syncing is Stuck
An inspection started syncing normally, but the “Syncing” loading screen is stuck.
If your internet connection is stable, it's possible there's a large attached file or photo that's not uploading correctly.
Open the inspection and look for any photo icons highlighted in red. The red highlight indicates the question hasn't synced yet. Click on the highlighted photo to manually sync or delete and re-add.
Tip: An inspection has to finish syncing everything before it can be marked as fully synced and complete. Re-uploading a single photo can make a huge difference!
Scenario 4: Incorrect Status
The AFI app still shows the “Sync Pending” icon but everything is updated in Titan Cloud.
In this scenario, you may have a case of cached data.
AFI App Troubleshooting: Clear Cached Data
On any app or webpage, cached data may cause loading or formatting errors. The AFI app includes a function to easily clear cached data and resolve related issues.
Warning: Clearing cached data on the AFI app will delete any inspection data that has not been synced!
Step 1: Tap the three lines to open the menu.
Step 2: Click “Settings.”
Step 3: Click “Clear Storage”
Finally, if this does not resolve the issue, please verify that your mobile device has been updated to the most recent version of its operating system.
Then, delete the app from your device and reinstall it from the Google Play Store or Apple App Store.