Alarms Overview
Learn to remotely monitor and manage alarms at the global (client) and facility level.
Written by Jess Hamilton
Updated at October 23rd, 2024
Table of Contents
Depending on your organization's desired workflow, ATG alarms can be monitored remotely from the Compliance Dashboard, the Alarms page, the Activity Log, or the Alarm Dashboard.
This article takes a brief look at each option.
Tip: Alarms in Titan Cloud are categorized as Active or Historical, and are updated at each site's polling frequency.
For example, imagine this scenario where Titan Cloud polls the ATG at the facility every 15 minutes.
- At 7:00, Titan Cloud polls the ATG. No sensor alarms are present.
- At 7:05, a sensor alarm goes off on site.
- At 7:10, the sensor issue is resolved and the alarm is cleared from the ATG on site.
- At 7:15, Titan Cloud polls the ATG. The sensor alarm from 7:05 is logged in Titan Cloud as a historical alarm because it is no longer active.
Compliance Dashboard
We recommend using the Compliance Dashboard for a high level overview of active alarms across facilities.
Click the nine dots to open the global menu, then select Dashboard. Depending on how your Compliance Dashboard is configured, you may need to scroll until you reach the ATG Alarms.
If configured, you should see “Active Alarms within the Previous Day” and “Active Alarms (Total).” The results shown here are based on the most recent polled state.
If any items are listed, click to open detailed results in a grid format.
These grids may be filtered using any of the available options on screen. You may also click More to open more filtering options including facility status, facility groups, facility contact types, and dashboard date.
You can explore further by clicking on the Facility Name to open the Alarms page for that facility. This is the same screen described below.
Tip: Once an alarm has been cleared, it will no longer appear in this view. You can still see it on the Alarms page under Historical Alarms.
Alarms Page
The Alarms page is a central hub for viewing all active or historical alarms, and may be accessed at the global (client) level or at the facility level. This page may be used for manually creating Activities from alarm events, or for adding comments to alarms.
To open the global Alarms page
To review alarms across multiple facilities, click the nine dots in the top left corner to open the global menu. Under Fuel Management, select Alarms.
To open the Alarms page for a facility
To review alarms for a single facility, navigate to that facility. In the left-side menu, click Operational Compliance and Alarms.
Use the filters to select which alarms should be present in the grid and click Go. If you click Go without populating any filters, you will view all current active alarms by default.
Tip: By changing the Alarm State to Alarm Cleared or Alarm Occurred, you can also populate additional search fields on this page.
Selecting Alarm Cleared from the State dropdown will display all alarms that cleared for the specified date range and additional search criteria that is populated.
Selecting Alarm Occurred from this dropdown will display all alarms that occurred during that date range within the additional search criteria.
Additional search filters include Facility, Tank, Alarm Type, Alarm Category, Alarm Sensor Category, Alarm Priority, Alarms with or without Activities, and State.
If you use this page frequently, we recommend creating a View with your preferred filters.
If you are accessing alarms for a single facility, you may also click Poll Now to retrieve instantly updated alarm data from the ATG.
Results will populate in a grid once you've clicked Go.
Scroll horizontally to find the Activities and Comments columns.
Click Manage Activities in the Activities column to manually create, edit, or remove tasks associated with the alarm. You may also link the alarm to additional existing activities.
Comments may be added to the Comments column. Click Update to save.
Activity Log
The Activity Log is commonly used to track tasks related to investigating and resolving ATG alarms. Activities associated with active or historical alarms may be created automatically if configured in the Alarm Notification Setup, or they may be created manually from the Alarms page. We recommend this page for managing alarm-related activities in bulk.
To open the global Activity Log page
To review alarm activities across multiple facilities, click the nine dots in the top left corner to open the global menu. Under Compliance, select Global Activity Log.
To open the Activity Log page for a facility
To review alarms for a single facility, navigate to that facility. In the left-side menu, click Activities and Activity Log.
On the Activity Log page, you can edit activities in bulk by checking the boxes for multiple rows and clicking Update Selected Items.
This function is helpful if you need to assign multiple activities to a user, or close out activities in bulk.
In the Bulk Update modal, select which field you would like to update from the Field dropdown, then choose a Value to apply to all selected activities. To update more than one field, click the plus sign.
Click Update to save changes for all selected activities.
Alarm Dashboard
Alarm Dashboard
The Alarm Dashboard has recently been updated with a modernized look and feel and extended functionality.
Future enhancements will incorporate features from the Alarms page to create a single dashboard for alarm triage and historical alarm review.
Click here to view the training guide!
The Alarm Dashboard page contains the Alarm Triage feature, and is recommended for workflows that require easy access to the detailed history of prioritized alarms.
The Alarm Dashboard differs from the Alarms page in these key ways:
- It may be configured to only display specific types of alarms
- Active and historical alarms are not displayed separately
- SLA response time for urgent issues may be easily monitored at a glance
- Alarms may be sourced from a connected ATG or a WSL integration
Tip: The Alarm SLA Profile must be configured for alarms to appear on the Alarm Dashboard.
View Alarm Triage
To open, click the nine dots to open the global menu. Under Fuel Management, select Alarm Dashboard.
Tip: At this time, Alarm Triage is the only tab on the Alarm Dashboard, and it opens automatically. An Alarm History tab will be added in the future.
Use the filter panel on the left side of the screen to select parameters, then click the magnifying glass search icon to retrieve results.
Results can be filtered further and views can be saved using the grid tools. See the Grid FAQs resource for guidance.
Note: Only Open alarms are available in the Alarm Triage grid at this time. Closed alarms will be added as part of a future enhancement.
Manage Alarms
Depending on your goals and preferences, alarm records may be edited in multiple ways.
Edit multiple alarms in the grid
To unlock the editable fields within the grid, click Edit and select In Grid Edit.
When enabled, the In Grid Edit feature turns grid cells into open text fields and dropdown lists, allowing you to easily change values without opening each alarm record's editor individually.
Click Save All to save changes and close the In Grid Editor.
Tip: You may also close the In Grid editor without saving edits by clicking the Edit button, and selecting Cancel Grid Edit.
Edit multiple selected alarms
If multiple alarm records require the same updates, use the Select column at the far left of the grid to checkmark the desired inspections.
Then, click Edit and select Edit Selected.
In the Edit Selected window, you may select a field to update in the drop down menu and click Add. You may also exclude fields from being updated by clicking the minus button.
All updates made here will apply to ALL selected alarm records when you click Save.
Edit a single alarm
If only one alarm requires updates, locate that alarm record in the grid and click the pencil edit icon.
Edit Alarm Record
When editing an individual alarm record, attributes are organized into sections: Alarm Details, Alarm History, Status & Comment History, and Activities.
When applicable, the editor also includes an ATG Management link in the top right corner. Clicking this link will open the Terminal Emulator.
Note: If ATG Terminal Connect is not configured for the facility, or if the user's role does not permit access to the emulator, the “ATG Management” link will open the Facility Profile.
Please refer to the How to add ATG Terminal Connect to a Facility and ATG Terminal Connect Configuration articles for setup instructions.
Alarm Details
The Alarm Details section contains data received from the ATG or the WSL integration and can be updated as needed.
Tip: A few new fields have been added:
-
Assigned To: Assign an owner to the alarm record
- Add users to this list by enabling “Include in ‘Assigned To’ menu in Alarm Dashboard” in their User profile
- Resolved Remotely: Track alarms resolved without sending a dispatch
-
Issue Type: Track root causes
- Manage values for this dropdown menu with Dropdown List Management
-
Acknowledgement Status: Track acknowledgement workflows
- Manage values for this dropdown menu with Dropdown List Management
Alarm History
The Alarm History section contains a record of instances of the same alarm. On this screen, you can perform searches for specific dates and times or utilize grid filtering to locate records.
Tip: The SLA Status column is color coded based on the alarm's acknowledgement status:
- Yellow Triangle: The alarm is new, unacknowledged, and still within the SLA response time frame.
- Red Triangle: The SLA response deadline passed before the alarm was acknowledged OR the SLA response deadline has passed and the alarm has not yet been acknowledged.
- Dark Green Checkmark: The alarm was updated from “New” to any other status within the SLA response time frame.
Status & Comment History
The Status & Comment History section contains a log of updates made to the alarm status and comments made.
New comments can be added by typing into the “Add Comment” text field and clicking Comment.
Activities
The Activities section interfaces with the Activity Log, allowing you to view, add, edit, or link activities associated with the alarm.
Alarm Triage Configuration
Dropdown Lists
The following fields can be managed on the Dropdown List Management page in the Administrative Console:
- SLA of Ticket
- Issue Type
- Acknowledgement Status
User Setup
To add users to the “Assigned To” dropdown menu, navigate to User Setup in the Administrative Console and open the user's profile.
In the General tab, under Notifications, select the checkbox next to “Include in ‘Assigned to’ menu in Alarm Dashboard.”
Alarm Types
The types of alarms available in the Alarm Triage are determined by configuring an Alarm SLA Profile. If you do not have access to the Alarm SLA Profile page, please reach out to your CSM for assistance.