Alarm Dashboard (Alarm Triage)
Discover how to triage ATG and HD alarms using the Alarm Triage Dashboard
Written by Jess Hamilton
Updated at September 9th, 2026
Table of Contents
Alarm Triage Dashboard
The Alarm Triage Dashboard is Titan Cloud's alarm prioritization solution.
This module helps operators efficiently sort, monitor, and respond to alarms by prioritizing events based on urgency and configurable service level agreement, or SLA, requirements.
By consolidating alarm activity into a centralized dashboard, Alarm Management helps organizations focus attention on actionable events while reducing time spent investigating alarm noise.
The Alarm Dashboard differs from the legacy Alarms page in these key ways:
- It may be configured to only display specific types of alarms
- Active and historical alarms are not displayed separately
- SLA response time for urgent issues may be easily monitored at a glance
- ATG Alarms may be sourced from a connected ATG or a WSL integration
- HD Alarms are available for HD Inventory Variance customers
Tip: An Alarm SLA Profile must be configured for alarms to appear on the Alarm Triage Dashboard. This can be imported via API integration or configured manually on the Alarm SLA Profile page. Please reach out to your Customer Success Manager for configuration assistance.
View Alarm Triage
To open, click the nine dots to open the global menu. Under Fuel Management, select Alarm Dashboard.
Use the filter panel on the left side of the screen to select parameters, Go to retrieve results.
Tip: The date filter is based on the Most Recent Occurrence of the alarm.
Results can be filtered further and views can be saved using the grid tools. See the Grid FAQs resource for guidance.
Note: Only Open alarms are available in the Alarm Triage grid at this time.
Manage Alarms
Depending on your goals and preferences, alarm records may be edited in multiple ways.
Edit multiple alarms in the grid
To unlock the editable fields within the grid, click Edit and select In Grid Edit.
When enabled, the In Grid Edit feature turns grid cells into open text fields and dropdown lists, allowing you to easily change values without opening each alarm record's editor individually.
Click Save All to save changes and close the In Grid Editor.
Tip: You may also close the In Grid editor without saving edits by clicking the Edit button, and selecting Cancel Grid Edit.
Edit multiple selected alarms
If multiple alarm records require the same updates, use the Select column at the far left of the grid to checkmark the desired inspections.
Then, click Edit and select Edit Selected.
Tip: If you're logged into a top-level affiliate account and have access to multiple clients, you can only bulk-select alarms for one client at a time.
In the Edit Selected window, you may select a field to update in the drop down menu and click Add. You may also exclude fields from being updated by clicking the minus button.
All updates made here will apply to ALL selected alarm records when you click Save.
Edit a single alarm
If only one alarm requires updates, locate that alarm record in the grid and click the pencil edit icon.
Edit Alarm Record
When editing an individual alarm record, attributes are organized into sections: Alarm Details, Alarm History, Status & Comment History, and Activities.
When applicable, the editor also includes an ATG Management link in the top right corner. Clicking this link will open the Terminal Emulator.
Note: If ATG Terminal Connect is not configured for the facility, if the user's role does not permit access to the emulator, or if the selected alarm is not an ATG alarm, the “ATG Management” link will open the Facility Profile.
Please refer to the How to add ATG Terminal Connect to a Facility and ATG Terminal Connect Configuration articles for setup instructions.
Alarm Details
The Alarm Details section contains data received from the ATG (ATG Alarms) or from our analysts (HD Alarms) integration and can be updated as needed.
Tip: A few new fields have been added:
-
Assigned To: Assign an owner to the alarm record
- Add users to this list by enabling “Include in ‘Assigned To’ menu in Alarm Dashboard” in their User profile
- Resolved Remotely: Track alarms resolved without sending a dispatch
-
Issue Type: Track root causes
- Manage values for this dropdown menu with Dropdown List Management
-
Acknowledgement Status: Track acknowledgement workflows
- Manage values for this dropdown menu with Dropdown List Management
Alarm History
The Alarm History section contains a record of instances of the same alarm. On this screen, you can perform searches for specific dates and times or utilize grid filtering to locate records.
Tip: The SLA Status column is color coded based on the alarm's acknowledgement status:
- Yellow Triangle: The alarm is new, unacknowledged, and still within the SLA response time frame.
- Red Triangle: The SLA response deadline passed before the alarm was acknowledged OR the SLA response deadline has passed and the alarm has not yet been acknowledged.
- Dark Green Checkmark: The alarm was updated from “New” to any other status within the SLA response time frame.
Status & Comment History
The Status & Comment History section contains a log of updates made to the alarm status and comments made.
New comments can be added by typing into the “Add Comment” text field and clicking Comment.
Activities
The Activities section interfaces with the Activity Log, allowing you to view, add, edit, or link activities associated with the alarm.
Alarm Triage Configuration
Dropdown Lists
The following fields can be managed on the Dropdown List Management page in the Administrative Console:
- SLA of Ticket
- Issue Type
- Acknowledgement Status
User Setup
To add users to the “Assigned To” dropdown menu, navigate to User Setup in the Administrative Console and open the user's profile.
In the General tab, under Notifications, select the checkbox next to “Include in ‘Assigned to’ menu in Alarm Dashboard.”
Alarm Types
The types of alarms available in the Alarm Triage are determined by configuring an Alarm SLA Profile.
If your account utilizes a WSL integration ("Fusion 1") your Alarm SLA Profile is managed via API. Please reach out to your CSM for assistance if changes are needed.
Otherwise, admin users can manually configure the SLA Profile on the Alarm SLA Profile page.
For detailed information on HD alarms, you may review the user guide here.