The Titan Cloud Go mobile app allows inspectors to easily complete EPA-mandated monthly visual inspections (MVI), check fuel inventory, and more using their own tablet or phone. 

Access & Login

App Download

The TitanCloud Go app may be downloaded to your device from the Apple Store or Google Play Store.

For iPhone or iPad: Apple Store

For an Android phone or tablet: Google Play Store 

Access

The following requirements at the User and User Role level must be configured by an admin. 

User and User Role Requirements

Titan Cloud Go - App Permissions

User Requirements

A Titan Cloud User account is required to access Titan Cloud Go mobile app. 

Note: Inspectors that manage multiple Titan Cloud clients do not need separate user accounts for each client using the new app! 

Please reach out to support@titancloud.com for assistance creating or managing multi-tenant inspector accounts.

 

Required Fields

In addition to the required fields denoted by asterisks, the user's account must include: 

• A Primary Email
• The Force Password Change toggle enabled 

Tip: The Primary Email is required, but certain workflows may require the use of a placeholder (fake) email address in this field. This includes scenarios where the email address is already in use with another account. 

If a placeholder email address is used for Primary Email:

• The user must log in with their User Name 
• A real email address must be added to the Contact Information section to receive system notifications

 

 

Password Requirements

When the user creates their new password, it must contain the following: 

• At least 8 characters
• At least one:
  • lowercase letter
  • uppercase letter
  • number
  • special character

 

Tip: Admins can prompt an existing user to reset their password by clicking Send Reset Password Email in the User Profile.

 

 

User Role Requirements

Access to specific areas of the Titan Cloud Go mobile app are set at the User Role level. As more functionality is added, more user role permissions may be required. 

Advanced Facility Inspections

To create, access, or complete inspections, the user's role must have “Mobile App - Advanced Facility Inspections” access enabled in the API Permissions tab. 

Tank Inventory

To view Inventory, the user's role must have Tank Inventory Access enabled in the General tab.

 

 

 

Login

Once the app is installed on your mobile device, use your Titan Cloud username and password to log in. You may use the forgot password link to change your password or even add a Primary Email to your account.

If you have access to multiple client accounts, you will be prompted to select a client before proceeding to the homepage.

Advanced Facility Inspections

The home page for the Titan Cloud Go mobile app is the Inspections page, a list of Advanced Facility Inspections for the applicable client.

On the Inspections page, you may open an existing inspection, or you may create a new inspection. 

Open an Existing Inspection

To locate a specific inspection, you may use the search bar and type in an inspection name or a facility name. You may also use the tabs to sort inspections by status: Open, Pending, Completed, or All. 

Once you've located the inspection you're looking for, tap it to open.

Create New Inspection

To create a new inspection, tap the Plus Sign (New Inspection) button at the bottom right corner of the screen. 

To complete the New Inspection form, first search for and select the Facility. This value will determine which state-mandated or custom forms are available to select as the Inspection Profile and Inspector.

Tap Begin Inspection to confirm selections and open the new inspection.

View Inspection 

By default, the questions in Inspection View are laid out with large text and buttons to make it easy to read and tap answers in the field. 

For users that prefer to input responses all at once after performing the inspection, the Compact View can be enabled to reduce scrolling and improve speed.

To enable this feature, tap the menu icon in the top right corner and toggle Compact View into the ON position.

Inspection Progress

The information at the top of the inspection page tracks your progress. You may also tap Sections to view or jump to another section of the inspection. 

To progress to the next section, click Next.

Required Fields

Some inspection profiles have required questions that must be answered before the inspection can be completed. These are marked with a red asterisk. 

Upload Photos

Photos, videos, and files may be attached to Inspection responses by tapping add photo. 

You will be prompted to select one or more images from your device's photo library, camera, or files. 

Once uploaded, you may choose to add more images or manage the uploaded attachment(s) using the pencil edit or trash delete icons. 

Save Inspection

To save an unfinished inspection without submitting it, tap the Save icon at the bottom center of the screen.

Complete Inspection

To submit the inspection, simply tap Finish Inspection. If all required questions have been completed you will be prompted to confirm that the inspection is complete.

Offline Inspections

Inspections can be completed offline and synced to Titan Cloud automatically when you reconnect or manually at a time of your choosing.

Automatic Syncing

Automatic background synchronization is enabled in the Titan Cloud Go app by default. This means that when your device is offline, the app will try to reconnect and automatically sync inspection data any time one of the following events occur:

• You log in to the app
• You open an inspection
• You exit an inspection page
• Your device reconnects to the internet

To verify that the background synchronization setting is enabled, tap the three lines at the top left of the page to open the main menu. Near the bottom of the menu, tap Settings. 

To ensure automatic syncing is active, toggle Enable Background Synchronization into the ON position.

If background synchronization is enabled, simply logging in to the app will trigger the automatic sync. However, it's possible that you may still need to manually sync an inspection. 

Manually Sync the Current Inspection

While an inspection is open, you can tap the three lines at the top right corner of the screen to open the options menu. 

Select Save & Sync to sync all data from the current inspection to Titan Cloud.

Manually Sync Multiple Inspections

From the Inspections Page (home screen), tap the three lines at the top left corner of the screen to open a menu panel. 

If any inspections are currently un-synced, you should see a red notification next to Sync Content. Tap this option to show all currently un-synced inspections.

Select one or more inspections and tap Sync. 

Fuel Inventory

At this time, the Inventory option in the Titan Cloud Go mobile app is View Only.

To view inventory for one or more facilities within the client, tap the menu icon in the top left corner and select Global Fuel Inventory.