If the user's name is not populating in the Titan Cloud Go or legacy AFI mobile app in the Inspector Name dropdown, check the following items to investigate and resolve.

User Setup

Navigate to User Setup in the Administrative Console and locate the user in the grid.

Is the user's account expired?

Check the Expired column to verify the value is No.

If the value is Yes, click the pencil edit icon to update the account.

In the General tab, scroll to the Authentication section.

To reactivate the account, update the date under Expiration Date/Time to a future date, or remove the date value altogether. Click Update to save.

Is the user restricted from the facility?

Check the Restrict Facilities column to verify the value is No. If the value is Yes, verify that the facility the user selected in the app is not included in the Restricted Facilities column. 

To reconfigure restricted facilities, click the pencil edit icon next to the user's name, then click the Restricted Facilities tab. 

To allow access to ALL facilities, toggle the Restricted Facilities button into the OFF position.

To allow access to this specific facility while keeping other existing restrictions in place, add the facility to the Always Allowed Facilities list. 

User Role Setup

Navigate to User Role Setup in the Administrative Console and click the pencil edit icon next to the user's role in the grid. 

Does the user role have the right API permission assigned? 

Click the API Permissions tab and verify that Mobile App - Advanced Facility Inspections is in the Associated API Permissions group list on the right. 

Inspection Profile

Navigate to the Advanced Facility Inspection Setup page in the Gateway menu, and locate the selected Inspection Profile.

Is the user's Role an applicable Assigned Role for the inspection profile?

Click the Inspection Profile name in the grid to open the editor, and scroll down to the “Assign roles that can be inspectors” section.  

Verify that the user's role is in the Assigned Roles box. 

If the role is not in the Assigned Roles box, locate it in the box on the left and click the → arrow to move it over. Click Update to save. 

E-Processing

Can the user be selected if the Inspection is created in Titan Cloud Edge?

Navigate to the facility and click E-Processing and Advanced Facility Inspections in the facility menu. 

Click Add New and select the Inspection Profile. Verify that the user is available to select in the Inspector dropdown menu. 

Legacy AFI App Troubleshooting

If all of the items above are clear, the issue may be due to cached app data, which may be resolved by logging out and logging in again. If you are using the legacy AFI App  we strongly recommend switching to the NEW Titan Cloud Go Mobile App.  If that is not an option at this time, please follow these instructions to clear cached data in the legacy app.

AFI App Troubleshooting: Clear Cached Data

Legacy Application

The Titan Cloud AFI mobile app no longer supports software updates and will be fully deprecated in the future. While the legacy app may still be used at this time, we strongly recommend that all inspectors adopt the NEW Titan Cloud Go Mobile App to take advantage of:

• More intuitive user interface for Advanced Facility Inspections
• Easier file attachment process
• More reliable offline sync
• Expanded functionality 
• Single login for inspectors across multiple clients

 

On any app or webpage, cached data may cause loading or formatting errors. The AFI app includes a function to easily clear cached data and resolve related issues.

Warning: Clearing cached data on the AFI app will delete any inspection data that has not been synced!

 

 

Step 1: Tap the three lines to open the menu. 

Step 2: Click “Settings.”

Step 3: Click “Clear Storage”

 

Finally, if this does not resolve the issue, please verify that your mobile device has been updated to the most recent version of its operating system. 

Then, delete the app from your device and reinstall it from the Google Play Store or Apple App Store.