While most methods of connecting an ATG to Titan Cloud support continuous polling, you have the option to poll the ATG on demand using the Poll Now function.

The Poll Now function can be performed on a facility's Inventory page and from the Dashboard where applicable. 

Poll Now from Facility Inventory

Navigate to the facility and click Operational Compliance and Inventory in the facility menu to access the Facility Inventory. 

At the top of the Tank Inventory page, make a selection in the Collection Profile drop-down menu and click Poll Now. 

For the most part, the available options in the Collection Profile dropdown menu describe the type of data that will be polled when the option is selected. 

For example, selecting Inventory will only poll the current inventory data; the Sensors option will poll the sensor data, etc. There are two options that perform more general polling tasks:

Poll Now: Sends relevant commands to the ATG to refresh all polling data for alarms, delivery, and inventory. 

Query Gauge: Resets the gauge configuration in Titan to match the current master record retrieved from the ATG.

Once clicked, the Poll Now button will turn gray, and you will see a status underneath to indicate progress (New > Processing > Success).  

When the process has completed, the timestamp for each graph will update to show the data has been refreshed. 

Poll Now using Dashboard Tools

If you are using the Compliance Dashboard to view compliance data across multiple facilities, you can use Dashboard Tools to troubleshoot items in the ATG Connectivity category.

Click on a subcategory (i.e. "Missing Inventory / Connectivity Issues - Past 1 Hour”) to open the grid for the associated items.

In the Default System View, the Tools column is the furthest to the right, and contains options to Poll Now, Launch ATG Terminal Connect or Web Connect, and Launch Connectivity Wizards when available.

A dialog box will confirm when the poll has begun.