ATG Terminal Connect Common Error Responses
Learn how to troubleshoot common issues with ATG Terminal Connect and discover practical solutions.
Written by Jess Hamilton
Updated at July 27th, 2024
No response received
- Check the port setting on the gauge
- A TLS 350, for example, should be set to 9600, None, 1, or 8
- Try resetting the connection to the gauge using the Connectivity Wizards.
- Try power cycling the modem/router
Unable to create terminal emulator connection
“Unable to create terminal emulator connection. A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.”
When this error appears, a technician is usually needed to resolve on site.
Possible causes:
- Power is out
- IP address change
- Port number change
- Password has been set
- Firewall issue from the VPN
Random character response
Ex: 0020012800120110000074591A80045923800459CF800422E3BD9000000004259C48B00000000&&EF0C
If the response is in computer code rather than readable text, check to make sure the command was entered correctly.
For example, I20100 is a valid command, but i20100 is not.
If no symbol or character discrepancies are found, reach out Titan Cloud support for engineering assistance.