The Test Connectivity Wizard and the Add/Change Connectivity Parameters Wizard are a pair of tools that work together to test and update ATG connectivity. 

You may need to use these tools in the following scenarios:

• You've noticed data is not polling from the ATG correctly
• You've encountered an error sending/receiving messages using the ATG terminal emulator
• You're setting up a new facility or configuring a new ATG at an existing facility
• IT changes have been made at the facility that may impact ATG connectivity

Opening the Wizards

The path to access and use these tools can vary depending on the issue you're solving. 

Open from the Compliance Dashboard

From the Compliance Dashboard, click on a Missing Inventory / Connectivity Issues alert item to open a detailed grid of relevant data. In the Default System View, the last column is Tools. When available, click Launch Connectivity Wizard in the Tools column. 

 

 

Open from a Facility Page

From within a facility, click ATG Management in the left side menu, then click Connection. This will provide an overview of the facility's current connectivity mapping. 

At the top right of the page, use the drop-down to select an option and click Go. The selection you make will determine whether the Test Connectivity Wizard or Add/Change Connectivity Parameters Wizard is opened first. 

 

 

Open from the Global Menu

From anywhere in Titan Cloud, click the nine dots at the top right of the screen to open the global menu. Under Fuel Management, click on Test Connectivity Wizard.

 

 

Test Connectivity Wizard

This tool tests the ATG connectivity, and is usually (but not always) the first step when using the wizard tools. 

Select Connectivity Type from the drop-down list. Depending on your selection, you will be prompted to provide applicable details. 

*If you're adding new IP/Port information for a Franklin Fueling gauge, Web Console Protocol and Port are also required. 

Additional fields, such as security code or password, may be required due to your setup.

Clicking Run Test will automatically send a series of commands to the ATG using the connection parameters provided. 

At the conclusion of the test, you'll see a success or failure message, and the Add/Change Connectivity Parameters button will become available.

Test Failure

Depending on the reason for failure, some troubleshooting may be needed. 

Open Troubleshooter

Test Success

If the test is successful, click the Add/Change Connectivity Parameters button to proceed to the next step.

Add/Change Connectivity Parameters Wizard

Depending on the path you took to open this wizard, you may be prompted to select or confirm the facility.

Then, use the drop-down menus to specify the ATG mapping and click Continue.

Confirm the details on the next screen, and if everything is correct, click Confirm.

Please give the system up to 15 minutes to update the ATG connectivity parameters.

Once everything is updated, you will see the changes on the Facility Profile page under the ATG Information tab.