The Titan Maintenance platform supports multiple user types, each tailored to specific roles and responsibilities within the system. This article provides an overview of the three main user types and explains how permissions and access are managed through user groups and role packages.

User Types Overview

There are three main user types in the system:

• Contractor Users: A user associated with an external provider of maintenance services. These users are linked to their respective company and may only view work orders dispatched to them. 
• Management Users: Have elevated permissions such as the ability to manually dispatch work orders when automatic dispatch fails.
• Site Users: Typically responsible for initiating work orders and performing verifications.

User Groups and Role Packages

• User Groups: Define how users interact with system components, including task updates, workflow entry/exit points, notifications, and document security.
• Role Packages: Control access to menu items, visibility of system components, and the ability to perform specific actions.

Managing Site or Management Users

To manage users, open the System menu and click Users.  

Click the Operations button to:

• Add a new user
• Export the user list

Based on your own security settings, you can use the lightning bolt actions icon to:

• Delete, edit, or reset an existing user's password
• Toggle a user’s active status or account lock
• Impersonate a user

Managing Contractor Users

To create a Contractor user:

1. Open the Manage menu and select Suppliers or Contractors
2. If the user is associated with a company that is not listed on screen, click Operations and Create to add the company first.
3. Locate and select the supplier/contractor company in the list, then select the Users tab.
4. Click Operations and Create, then fill out and Save the form.

Conclusion

Understanding user types and how they are configured is essential for system administration. If you need assistance configuring roles or permissions, please contact the Techniche support team,