Carrier Communications Dashboard

The Carrier Communications Dashboard allows companies with fully carrier-managed dispatch operations to have full visibility into the daily dispatch details.

To access the Carrier Comms Dashboard from the Supplier View, click the CCD icon in the Titan Logistics page header. 

Filter

Use the filters at the top of the page to set parameters for the results below.

Click Apply Filter to fetch results. 

Tip: If there's a specific set of filters you'll use often, save it as a Preference! 

Click the “Favorite Preference” dropdown to select a Preference or click Add New to create a new one. 

Changes to Preferences can be saved by clicking Update Preference. 

 

Summary

The summary section provides a snapshot of the critical details Suppliers need to monitor including numbers and percentages of scheduled deliveries, deliveries in route, and tanks approaching runout. 

Carrier Generated Orders

Orders in this grid have been created by the Carrier. Depending on the company workflow, these orders may have been created within Titan Logistics, uploaded in bulk, or generated via API integration.

Status

The Status column contains the following color-coded indicators based on the ETA and the Carrier Order Status:

• Green: ETA > 1 hour remaining and the Carrier Order Status is Scheduled, Dispatched, or Delivered.
• Orange: ETA < 1 hour remaining and the Carrier Order Status is Scheduled, Dispatched, Late, or Diverted
• Red: ETA has passed and the Carrier Order Status is NOT Delivered
• Gray: None of the above.

Hover your cursor over the indicator to see the specific Carrier Order Status.

Chat

To initiate a chat with the Carrier about a specific order, click the Chat icon. A chat window will appear at the bottom right of the page. 

If you have received a new message, you'll see a green notification dot next to the Chat icon and see the most recent message in the Last Comment column.

Unaccounted Orders

Orders in this grid have been generated by the Titan Logistics forecasting engine, but do not match actual orders created by the Carrier.

Priority

The color-coded indicators in the Priority column are retrieved from driver shift availability setup for the forecasting engine. 

• Red- Must Go:  Runout will occur if the delivery is not made in the CURRENT shift.
• Yellow- Should Go: Runout will occur if the delivery is not made in the NEXT shift.
• Green- Could Go: Compartment/FTL can fit without a retain. 

Notify Carrier

To alert the carrier about one or more Unaccounted Orders, scroll to the right until you reach the Action column. Select the desired order(s) and click the Followup button. 

This will email the Carrier with a request for updates. 

Weekly Scorecard

While the CCD provides dispatch visibility at the daily level, the Weekly Scorecard provides an editable report on how the Carrier has performed over the past week. Suppliers and Carriers can make clarifying edits and updates for up to four weeks, at which time the Scorecard is locked.

Filter & Summary

The Weekly Scorecard features the same Filter and Summary sections as the CCD, which may be expanded or collapsed with the arrow in the top right corner. 

Recon Items

When enabled and configured by the supplier, Titan Logistics automatically detects and logs specific exceptions. These exceptions are called Recon Rules, and must be enabled and configured by a Supplier with access to Scorecard Setup. 

You may choose to hide or display individual Recon Items on the Scorecard page by clicking the menu icon at the top left of the first grid.

To make a note on a specific item, scroll to the right until you reach the Supplier Notes column. Type in a note for the Carrier, then click the Save icon to confirm.  

Monthly Scorecard

CCD and Weekly Scorecard results are filtered into a ranked report called the Monthly Scorecard. 

The Monthly Scorecard is generated on the first day of the month with the previous month's data. 

Suppliers may make edits to the Scorecard until it is locked on the first day of the next month.