Carrier Comms Dashboard

The Carrier Communications Dashboard allows Suppliers to monitor daily dispatch operations when their dispatch activities are fully Carrier-managed.

Whether orders are managed within the CCD, uploaded in bulk, or imported via API integration, Carriers can use this tool to communicate directly with the Supplier.

From the Carrier homepage, click the CCD shortcut. 

From the Carrier Lite page, click the Carrier Comms Dashboard tab.

Tip: Suppliers can also access the Carrier Lite view of the CCD from the perspective of a specific Carrier. 

From the Supplier View, click the three lines to open the main menu and select My Carriers. On the Carrier Assignment page, click the “Copy CL Link” button and paste the copied URL into a new browser tab.

If it is not automatically open, click the Carrier Comms Dashboard tab.

 

Filter

Use the filters at the top of the page to set parameters for the results below.

Click Apply Filter to fetch results. 

Tip: If there's a specific set of filters you'll use often, save it as a Preference! 

Click the “Favorite Preference” dropdown to select a Preference or click Add New to create a new one. 

Changes to Preferences can be saved by clicking Update Preference. 

 

Unaccounted Orders

Orders in this grid have been generated by the Titan Logistics forecasting engine, but do not match actual orders created by the Carrier.

Priority

The color-coded indicators in the Priority column are retrieved from driver shift availability setup for the forecasting engine. 

• Red- Must Go:  Runout will occur if the delivery is not made in the CURRENT shift.
• Yellow- Should Go: Runout will occur if the delivery is not made in the NEXT shift.
• Green- Could Go: Compartment/FTL can fit without a retain. 

Create an Order from an Unaccounted Order

To take action on an unaccounted order, scroll to the right to locate and click the Add Tracking # button in the Action column. 

Provide or adjust details as applicable and click Submit to save.

This will move the order into the Carrier Generated Orders section.

Carrier Generated Orders

Orders in this grid have been created by the Carrier. These orders may have been created within Titan Logistics, uploaded in bulk, or generated via API integration.

Create Orders

Manually Add an Order

To manually add a single order, click Create New Order at the top right of the page. 

Complete the required fields in the Create Order form and click Submit. 

Tip: Complete the Customer, Location, and Fuel Type fields in that order. The Location dropdown menu populates based on the selected Customer, and the Fuel Type dropdown menu contains the fuel types available for the selected location. 

To select from a larger list of Fuel Types, check the See More checkbox.

 

 

 

Upload Orders in Bulk

To import orders in bulk, click Upload Orders at the top right of the page.

Download the template and populate it with your data. Note the columns marked as required and ensure they are completed in full. 

Incomplete or incorrectly formatted files will not be uploaded successfully.

 

Tip: The optional ExternalRefID field in the template should be a unique identifier for that order. If a duplicate ExternalRefID is provided in a subsequent upload, Titan Logistics treats the duplicate as an update to the original order.

 

When you're ready, click Select File to Upload and upload the completed file.

 

 

Chat

To initiate a chat with the Supplier about a specific order, click the Chat icon. A chat window will appear at the bottom right of the page. 

If you have received a new message, you'll see a green notification dot next to the Chat icon and see the most recent message in the Last Comment column.

Carrier Order Status

To update the status on a Carrier Generated Order, scroll to the Carrier Order Status column and select a value from the dropdown menu. 

Weekly Scorecard

While the CCD provides dispatch visibility at the daily level, the Weekly Scorecard provides an editable report on how the Carrier has performed over the past week. Suppliers and Carriers can make clarifying edits and updates for up to four weeks, at which time the Scorecard is locked.

Filter & Summary

The filter for the Weekly Scorecard functions identically to the filter for the CCD, and can also be expanded or hidden using the arrow at the far right corner. The summary contains total numbers of the recon events detailed below.

Recon Items

When enabled and configured by the supplier, Titan Logistics automatically detects and logs specific exceptions. 

You will only see the Recon Items enabled and configured by the supplier in the Scorecard. However, you may choose to hide or display individual Recon Items by clicking the menu icon at the top left of the first grid.

The following recon rules, if enabled and configured by the supplier, are tracked as Recon Items in the Scorecard. 

To make a note on a specific item, scroll to the right until you reach the Carrier Notes column. Type in a note for the Supplier, then click the Save icon to confirm.  

Monthly Scorecard

CCD and Weekly Scorecard results are filtered into a ranked report called the Monthly Scorecard. 

The Monthly Scorecard is generated on the first day of the month with the previous month's data.

Suppliers may make edits to the Scorecard until it is locked on the first day of the next month, at which time it becomes available for the Carrier.