Titan Maintenance facilitates the end-to-end process of reactive and scheduled maintenance requirements where various parties may be responsible for different activities.

Reactive tasks should be created any time a fault or breakdown occurs at a site. The Titan Maintenance (Urgent) platform provides a guided process to ensure that all necessary information is collected during task creation.

Steps to Create a Task

1. Access the “Create Task” Function

• Option 1: From the Task Summary screen, click the Create Task button.

• Option 2: Open the Manage menu and select Create Task.

2. Select Site / Location 

If you only have access to one location, that site will be auto-selected and this step will be skipped.

Otherwise, use the Site Search field to select the location where the task is needed. 

3. Choose the Repair Matrix 

The Reactive Task step provides three options to select the appropriate repair matrix for the task.

• Search Repair Options: Type at least three characters to select the repair matrix from a list of results
• Select Repair Option: Use a series of cascading menus to explore and select the repair matrix.
• Select Asset: Select the asset that requires the task and select the repair matrix from a list specific to that asset.

Selecting a repair matrix using any of these options will automatically progress to step three.

4. Provide Task Details

Complete the required fields in the Details step including a detailed description of the issue and defect source. When applicable, relevant fields will automatically populate based on previous selections. 

Click Create Task to save.

Next Steps

Once submitted, the task will be visible in the task summary page. It will either be automatically dispatched to the supplier or reviewed by a management user, depending on your system’s configuration and your user permissions.

On this screen, you may click one of the following:

• Add Another to create another task
• Actions to take additional steps in the task management process
  • Note: More options are available from the Actions dropdown in Tank Details
• Task Details to review details
• Task Summary to return to the task summary list

Video Demo

The following video demonstrates creating a task.

Tips for Efficient Task Creation

• Use at least three characters to trigger autocomplete suggestions for sites, repair options, and assets. Entering additional characters narrows the results for more precise selection.
• The Cascading Dropdowns simplify selection by auto-populating relevant options based on your previous choices.
• Provide as much detail as possible in the task description to facilitate faster resolution by the responsible parties.