ATG Dial-Out Prerequisites
Before configuring the dial-out feature for a site's ATG alarms, check the prerequisites to ensure full support.
Written by Jess Hamilton
Updated at July 27th, 2024
Table of Contents
In certain cases, an ATG can be configured to initiate sending messages to Titan Cloud in addition to the polling process initiated from our side. This dial-out feature can facilitate real-time notifications for urgent alarm conditions.
Configuring this feature requires setup onsite, in the Titan Cloud polling engine, and in the client's notification settings in the Titan Cloud web portal. Additionally, the following prerequisites are required.
ATG Prerequisites
Veeder Root TLS-3xxx Series
- TCP/IP or SerialSat card installed.
- RS-232 or RS-485 cards are not dial-out capable.
- Establish which card slot the dial uses (i.e. Port 1)
- Verify which Receiver Number to use (i.e. D1 or D8, etc.)
- Verify list of alarms to activate a dial out
- Verify the ATG programming that Header line 1 is unique to each station
Veeder Root TLS-4xx Series
- Communication must be via built-in Ethernet
- Verify list of alarms to activate a dial out
- Access via web console is preferable, but serial connection is acceptable
- Verify the ATG programming that Header line 1 is unique to each station
Franklin TS-550 or EVO Series
- Web interface must be accesible and functional
- Verify list of alarms to activate a dial out
- Verify the ATG programming that Header line 1 is unique to each station
Network Prerequisites
Public IP
- Active network availability is required
- Verify outbound network connection is not blocked in firewall/router/security settings
- Route to Titan server (35.168.249.144:8001)
VPN
- Outbound network connection must be available
- Verify outbound network connection is not blocked in VPN/firewall/router/security settings
- Route to Titan server (192.168.244.4:20001)